CantoReviews of canto.com

We switched to Canto in fall 2025 and encountered prolonged onboarding delays, particularly with file migrations, that lasted several months. By mid-December, once onboarding was finally complete, we were excited about the AI search functionality, which had been positioned in demos as a major time-saving capability for image and video retrieval. While we did lose some features in the transition, we felt the AI search alone justified the move. However, around March 1, the AI search feature stopped working entirely. Despite numerous follow-ups from our team, it took approximately two weeks for Canto to make progress—only for the issue to remain unresolved. Now, nearly four weeks later, AI search is still not functioning. The status page inaccurately indicates that all systems are operational, and several of our emails and escalation requests have gone unanswered. We’ve also provided multiple video recordings clearly demonstrating the issue. Given the significant time and financial investment we’ve made, it’s deeply concerning that the primary feature we adopted Canto for is non-functional—especially alongside the loss of other capabilities during the transition. At this point, the lack of urgency in communication is equally troubling, with roughly one response per week since early March. We are hoping this message prompts immediate attention and resolution. If not, given the increased cost and reduced functionality, we will need to seriously consider transitioning away from Canto.

Visited Canto to explore image tag editors, and couldn't interact with anything on their site because of the persistent Cookie Acceptance dialogue box, which actually blocks you from being able to read the Privacy Policy. Because the dialogue box blocks any site interaction whatsoever, you can't scroll through the policy and see what it is you're actually agreeing to. Since they offer no way to set your cookie preferences—it's all or nothing—you have no idea to what extent they're tracking, using, or selling your data. Whether it's intentional, or just a webdev oversight, it's BAD FORM. I would typically mention something like this in a contact form, but again, you can't actually use the contact form until you've agreed to a policy that Canto prevents you from reading. Will update review upon resolution of this issue.

I am really excited that my company decided to implement Canto as part of our file management process. We have files that people all over the world need to be able to download and different places people go to look. Using Canto I am able to link assets in different areas, but only update and manage within Canto. It has made it really easy to keep up-to-date collateral in all the places.

Canto has helped us in many ways to exceed with our company's brand. The system has helped our sales team use files for marketing, advertising and explaining our company's services and products. Canto is an easy fit for any brand that is in need of storage and developing products.

My organization has been pleased with Canto. It met our marketing department and library's needs for a place to store photos for internal and external use. Implementation was easy and the support was very helpful. A great feature is the facial recognition. It is very useful when dealing with archived photos. It is surprisingly accurate! Tagging metadata with batch uploading is easy. Applying permissions to users for specific folders or albums is also very helpful.

Canto makes daily tasks much easier! I use Canto every day to find files within our department. We have so many different files that date back to years ago, so searching for them in other products can be difficult when I don't know the specific file name. But Canto lets you organize the files into folders and albums so everything is easy to find. Plus, my favorite feature is keywords and tags which makes searching for a specific file even quicker and easier! Sharing files with Canto means I don't have to download the file and then go to my email to send to someone. Instead, I can share directly from Canto! The upload process is quick even when uploading multiple files at a time, and it walks you through adding your file name, keywords, and tags so you can easily keep everything organized. I highly recommend Canto!

Canto is a very impressive tool. It's versatility and easy of use has been very useful for our team. Furthermore there are so many customization features that are super helpful in making the platform your own.

Canto: The Team Member You Need! Canto has provided a centralized hub where team members can collaborate. It has eliminated the need for multiple, duplicate files that take up shared drive space and cause confusion. It also provides the best Customer Service of any vendor with which I work. They are proactive in checking in, making sure we are maximizing our use of the platform and informing us of new functionality that is released quarterly. We have been so pleased, we signed a three-year contract when renewing our agreement. Can't recommend them enough!