Canterberry GiftsReviews of canterberrygifts.com

Response from Canterberry GiftsApr 21, 2022

Hi Rock, I'm sorry, it arrived late. But as I told you in an email UPS screwed this up in transit. It is in the tracking details: 04/16/2022 12:23 A.M. Departed from Facility Vernon, CA, United States 04/15/2022 12:11 A.M. A late UPS trailer arrival has caused a delay. We're adjusting plans to deliver your package as quickly as possible. 04/12/2022 9:28 P.M. Departed from Facility Stafford, TX, United States There is nothing we can do to change that fact. We shipped it within 48 hours of your order as per our terms. We did everything right. Best, Matt

Response from Canterberry GiftsApr 21, 2022

Hi Christine, If you received a basket that your didn't order we will be able to refund your order. We will just need a picture. I will be contacting you right away to start the process. Best, Matt

Response from Canterberry GiftsApr 19, 2022

She wanted a free basket and we wouldn't cave. She began her correspondance with the following: "I am requesting a full refund back from the order referenced above. The order was not as described and shown, a huge embarrassment that someone threw together and to top it off all of the candy was melted. This is unacceptable and I will be making and sharing negative reviews regarding my service." We would have allowed a full refund if she sent back the entire product but she said she discarded some of the items and showed zero proof of the issues. We have photos of the care package from her, but there was no proof of damage. We were trying to be reasonable, but she discarded some of the items. If you receive ripped jeans from a store, you need to show proof and send it back to get a refund. That is the same with our products, you can't just throw items away with no proof and expect a full refund. We offered to ship the items to her right away she claimed were bad, but she was clearly not interested in resolving the issue. I recommend to look to other reviews to show how much effert we put into customer service.

Response from Canterberry GiftsOct 19, 2021

I'm sorry that the package was delivered to your neighbor but we printed the label as you ordered it and delivered on time. I also confirmed through email multiple times with this customer about the package delivery. We escalated to UPS and they confirmed delivery. There was nothing else we can do as far as our customer service efforts. As for products as advertised please look at our many other positive reviews, we always deliver as advertised.

Response from Canterberry GiftsJan 21, 2021

Kelly, I'm sorry you are not happy with your gift, but we fulfilled it as written in the description. https://www.canterberrygifts.com/make-a-wish-birthday-care-package/ Miss Vickie's Kettle Chips Classic Cracker Jacks Cheez-It's crackers TGI Fridays bacon cheddar chips Sweet Tarts sour ropes candies Classic Milk chocolate M & M's Peanut M & M's Chex Mix original snack mix Rice Krispy Treat Reese's Pieces peanut butter cups Oreo Cookies Grandma's Cookies KitKat Milk Chocolate bar Twizzlers Happy Birthday Theme bag filled with Hershey Kisses Two birthday horns enclosed in a Happy Birthday theme box. Best, Matt

Response from Canterberry GiftsApr 12, 2020

Linda, I sent you an email back on April 7th Tue, Apr 7, 2020, 9:22 PM plenty of time to fix your situation. Here is the email: "I’m reaching out to let you know we are experiencing delays due to Covid19. Your gift may not arrive until after Easter. If you would like me to credit your transaction, I can do so or I can proceed with the order. I’m sorry for any inconvenience this may have caused. Please let me know how you would like to proceed." I believe this email is to the point and promises nothing about delivery. I just heard your request to cancel on Sunday 9:22 am and I have issued your full refund. This review is unfair. Especially on 4/12 while our country has supply lines that are cut. I can do nothing more for customers than communicate and be honest with them. For that, I delivered on expectations for any reasonable person. Stay safe, Matt

Response from Canterberry GiftsOct 31, 2019

Hello Diego, We have reached out to you through your email address. We always make it our goal for our customers to be completely satisfied with their purchase. This order was fulfilled by a third party and we want to make sure any mistake that may have been made is corrected.