CannyCo America LLCReviews of cannyco.com

Response from CannyCo America LLCJun 6, 2023

Hi Larry - not sure if you have posted this to the wrong account as we do not sell grooming products.

Response from CannyCo America LLCMay 6, 2023

Thank you so much Ornella for taking the time to share your positive experience with us and also for your kind words, we're glad we could meet your expectations on product quality. Good luck with your training, hope you enjoy many happy walks together. 😊 🐾 🙌

Response from CannyCo America LLCApr 28, 2023

Thank you so much Patricia for such a glowing review! 🙌 We are all blushing here in the offices at CannyCo America!! 😊 We are delighted that we met your expectations on customer service and delivery times and look forward to being of service to you again in the future. 🐾 🐾

Response from CannyCo America LLCApr 25, 2023

Thank you Janet for such positive feedback, that is fantastic news that you now feel you can now enjoy walking both your dogs together! 🙌 Thank you also for recommending us also, that is very much appreciated. 😊 We hope it helps other owners who may be considering a Canny Collar. Good luck with training your dogs and hope you all enjoy many happy walks together. 🐾 🐾

Response from CannyCo America LLCApr 9, 2023

Thank you Meghan, that is most kind of you to say so. 😊 We're delighted that we could meet your expectations of customer service and product quality. 🙌 🐾

Response from CannyCo America LLCApr 3, 2023

Thank you so much for your kind words Terri, we are very happy that our products are to your satisfaction! 😊

Response from CannyCo America LLCMar 25, 2023

Hi Debra - we're really sorry that the Canny did not work out for you and your Great Dane. The plastic piece you refer to is actually made from acetal, a thermoplastic used for the plastic components that sit next to the engine in cars. It is designed to withstand heat and pressure and so despite its appearance, it is in fact very strong. We do not used a metal piece here as some dogs experience and allergic reaction to metal. In terms of 'punishing', it cannot be compared to a prong collar whatsover, which tightens and forces prongs into the dog's neck. As with a regular collar, once you fit the Canny, it stays in one position around the dog's neck and does not tighten. A totally different concept. If your collar is in a new and resaleable condition as you say, we will happily refund you but we do not feel it is unreasonable that if a collar is dirty, smelly or otherwise not fit for resale, that we deduct a percentage. The customer still receives the majority of what they paid while we dispose of a collar unfit for resale. But the vast majority of customers that request a refund receive the full amount.

Response from CannyCo America LLCMar 20, 2023

Hi Terri - can you confirm please that you are not attaching the leash to the carabiners? These are only for off leash only. This could be making the nose band length too long for you also. If you could send us an image at [email protected] so that we can see the problem, we can happily provide more advice.