Fat Boy J.
Wanted something better than Halti. Canny ain't it..
We used Halti for a month but our dog has not gotten used to it after daily walks. Fights it every day, but at least he has a hard time removing it himself. Tried Canny since it doesn't look as "over-engineered," thinking he would prefer the fit (Canny looks more like a face lead and less like a face jail). Measured him twice, double-checked the fit (the instructions are very well done, kudos for that). He gets out of the Canny immediately - swings his head up, then looks down, and it's right off before we can even give it a tug. Had to go back to Halti. Can't even return the Canny, which is the real 1-star earner - the return policy is so stringent. You won't take it back if it so much as touches a dog's face? That's the only way to test it! AND you charge shipping + restock fee? Terrible policy. Now we're stuck with it. Can't even give it away in good conscience because I know it won't work as advertised. Can't throw it away because I don't like creating trash.
Response from CannyCo America LLCOct 25, 2024
Thank you for taking the time to share your experience and we are sorry that this was less than satisfactory for both you and your dog. We would like to see if we can rectify the issue and get you enjoying walking your dog the way you would like to. Firstly, we accept that the wording on our return policy may have led our customers to think that they were unable to return items that had been tried out on their dogs. We have now reworded this to make it clearer and remove this misunderstanding. Please accept our apologies for what was clearly an oversight on our part. Of course you have to try the collar on your dog first, the policy was unclear in that respect. Secondly, the comments about your dog fighting the Halti would suggest that your dog needs conditioning to wearing a head halter irrespective of the brand used. In which case, you may find this article on our website useful: https://www.cannyco.com/pages/puppy-lead-training-canny-collar. Although the article is aimed at puppy owners, there is a section on conditioning your dog to a head halter. This video is also a practical guide which we hope will help: https://www.youtube.com/watch?v=WQzwnWuHiIE. Finally, the Canny Collar is not like other brands which are effectively ‘set and forget’ head halters. The idea of the Canny is to eventually train your dog to walk on a regular collar and leash. As such, it is a training aid rather than a restraint, the idea being that you eventually wean your dog off it rather than have your dog wear it for life (although this is what most owners actually prefer to do, even when their dog is walking well, as they have immediate, close control). To achieve this, the Canny works on a ‘pressure and release’ system. Your dog feels pressure on his nose when he pulls and it immediately slackens off when he does not. For this to happen, the nose band needs to be completely free moving through the yellow guider (which is not a ’stopper’), otherwise there is no training element and the head halter isn’t actually doing any training. This means that, initially at least, you do need to keep an eye on your dog, as you would naturally when training, and be active in the training process. If the leash is too long for example, yes the noseband will come off. So keeping the leash short but loose is the key. Again, here is a useful video which we hope explains this: https://www.youtube.com/watch?v=sgmD8ExVVxk. As dog owners ourselves, we understand the frustrations of a pulling dog and we would love to be able to help you enjoy walking yours the way you would like. So we’re happy to offer phone support and/or video explanations to help with your training. Of course, if you have decided that the collar is simply not for you and your dog, then we are happy to accept it back as a return and in this case will refund your shipping costs. Or we refund you and you donate it to a local dog shelter. A quick look through our Trustpilot reviews will show that for most dog owners, the Canny Collar does work well and owners are happy. We’d like you to be one of them. Please feel free to contact us via the website and we can hopefully resolve your situation.