CannyCo America LLCCannyCo America manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets.Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.
CannyCo America LLC (cannyco.com) has 276 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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The company responded quickly to my request, and sent a very thorough email answering my question. The product itself is excellent, and has changed the way I walk my dog.
Response from CannyCo America LLCDec 4, 2024
Thank you for taking the time to share your experience, we are happy that we could meet your expectation on customer service. 😊 Hope you enjoy many more happy walks with your dog. 🐾 🐾
Anisa S.
The collar is amazing so far. He is not happy but the walks are more enjoyable. I have asked if there is one for a short muzzle dog, his sister could use some help.
Response from CannyCo America LLCOct 30, 2024
Thank you so much Anisa for taking the time to share your experience with the Canny Collar, we're delighted that the collar is amazing so far for you. 🙌 Hope you continue to enjoy your walks and good luck with training your dogs. 🐾 😊
Shannon Marie M.
The owner was absolutely wonderful in handling my exchange and I will always do business with CannyCo!
Response from CannyCo America LLCOct 26, 2024
Thank you so much Shannon for your kind words, we are delighted that we could meet your expectations on customer service! 🙌 😊 Best of luck with training your dog!
Fat Boy J.
We used Halti for a month but our dog has not gotten used to it after daily walks. Fights it every day, but at least he has a hard time removing it himself. Tried Canny since it doesn't look as "over-engineered," thinking he would prefer the fit (Canny looks more like a face lead and less like a face jail). Measured him twice, double-checked the fit (the instructions are very well done, kudos for that). He gets out of the Canny immediately - swings his head up, then looks down, and it's right off before we can even give it a tug. Had to go back to Halti. Can't even return the Canny, which is the real 1-star earner - the return policy is so stringent. You won't take it back if it so much as touches a dog's face? That's the only way to test it! AND you charge shipping + restock fee? Terrible policy. Now we're stuck with it. Can't even give it away in good conscience because I know it won't work as advertised. Can't throw it away because I don't like creating trash.
Response from CannyCo America LLCOct 25, 2024
Thank you for taking the time to share your experience and we are sorry that this was less than satisfactory for both you and your dog. We would like to see if we can rectify the issue and get you enjoying walking your dog the way you would like to. Firstly, we accept that the wording on our return policy may have led our customers to think that they were unable to return items that had been tried out on their dogs. We have now reworded this to make it clearer and remove this misunderstanding. Please accept our apologies for what was clearly an oversight on our part. Of course you have to try the collar on your dog first, the policy was unclear in that respect. Secondly, the comments about your dog fighting the Halti would suggest that your dog needs conditioning to wearing a head halter irrespective of the brand used. In which case, you may find this article on our website useful: https://www.cannyco.com/pages/puppy-lead-training-canny-collar. Although the article is aimed at puppy owners, there is a section on conditioning your dog to a head halter. This video is also a practical guide which we hope will help: https://www.youtube.com/watch?v=WQzwnWuHiIE. Finally, the Canny Collar is not like other brands which are effectively ‘set and forget’ head halters. The idea of the Canny is to eventually train your dog to walk on a regular collar and leash. As such, it is a training aid rather than a restraint, the idea being that you eventually wean your dog off it rather than have your dog wear it for life (although this is what most owners actually prefer to do, even when their dog is walking well, as they have immediate, close control). To achieve this, the Canny works on a ‘pressure and release’ system. Your dog feels pressure on his nose when he pulls and it immediately slackens off when he does not. For this to happen, the nose band needs to be completely free moving through the yellow guider (which is not a ’stopper’), otherwise there is no training element and the head halter isn’t actually doing any training. This means that, initially at least, you do need to keep an eye on your dog, as you would naturally when training, and be active in the training process. If the leash is too long for example, yes the noseband will come off. So keeping the leash short but loose is the key. Again, here is a useful video which we hope explains this: https://www.youtube.com/watch?v=sgmD8ExVVxk. As dog owners ourselves, we understand the frustrations of a pulling dog and we would love to be able to help you enjoy walking yours the way you would like. So we’re happy to offer phone support and/or video explanations to help with your training. Of course, if you have decided that the collar is simply not for you and your dog, then we are happy to accept it back as a return and in this case will refund your shipping costs. Or we refund you and you donate it to a local dog shelter. A quick look through our Trustpilot reviews will show that for most dog owners, the Canny Collar does work well and owners are happy. We’d like you to be one of them. Please feel free to contact us via the website and we can hopefully resolve your situation.
Jessica I.
Walks with 2 dogs - my 10 year old black lab and 15 week old yellow lab are so much better with Canny Collar. Both are pullers and between them, they have 100lbs. Instead of constantly having to stop when they’re pulling, canny collar just stops them from pulling. I’ve had multiple hip surgeries on a defect on my left hip and my right hip has the same condition but haven’t had surgery for it, canny collar allows me to be able to safely enjoy walks with my girls. I’ve been a huge advocate of Canny Collar since Ginny was a pup, and I’ll continue to be with our Luna. That’s a decade of using canny collar and many more to come. I’m also in Canada and the shipping is incredibly fast from a UK company.
Response from CannyCo America LLCOct 15, 2024
Wow Jessica, thank you so much for such a glowing review!! 🙌 🙌 Lovely to hear from you again and that Ginny and Luna are both giving you so much pleasure from your dog walks. 🐾 😊 We are of course delighted that you are able to enjoy walking them both on a Canny Collar especially given the multiple surgeries you have had to undergo. And you may be interested to know that we now have a base in Florida and so all North American orders are shipped from there. So hopefully orders to Canada get there that little bit faster! Good luck with Ginny and Luna! 🐕 🐕
Tom J.
Very fast delivery perfect product
Response from CannyCo America LLCOct 1, 2024
Thank you Tom. Happy that we could meet your expectations on delivery time and product quality. 😊
Trish Z.
This leash has been a game changer for walks. Having 2 dogs to walk, the pulling was hurting my back. I didn't want to get a choker leash because I didn't want to hurt my dogs. Our Vet suggested the Canny leash and we could not be happier!
Response from CannyCo America LLCSep 18, 2024
Thank you so much Trish for your vote of confidence! 🙌 We're absolutely delighted that the leash is working so well for you and your dogs! Good luck with your training. 😊 🐾
Katherine
The Canny Collar is great--I had been using a harness with a front loop but was worried it would cause problems over time because it pulled my dog's shoulders out of alignment when she pulled--and she still pulled. With the canny collar I have much better control, it doesn't pull her to her side like other collars that loop over the nose. My dog (German Shepherd/Border Collie) pulls a lot less, making it less frustrating walking her and it's helping with our training to (hopefully, eventually!) reduce or eliminate the pulling.
Response from CannyCo America LLCAug 21, 2024
Thank you so much Katherine for sharing your feedback and positive experience of the Canny Collar. We are absolutely thrilled that you have got such a great result with your German Shepherd X Border Collie (sounds like a strong girl!). And of course, our ultimate aim with the Canny Collar is to help you to enjoy walking your dog, which it sounds like you are doing. 😊 Good luck with your training and if we can help with anything else, please don't hesitate to contact us. 🙌 🐾
