CannondaleReviews of cannondale.com

I find it hard to write this review because when I found my SystemSix I immediately fell in love! However, my latest and first interaction with Cannondale has left a sour taste in my mouth. The lack of empathy from both Cannondale directly and their local bike shop reps made me feel like I was not a proud owner and customer who spent my hard earn money. I am an avid cyclist who fell in love during Covid and picked up crit and road racing. Within the short time frame I have managed to win multiple crits within the area. On an unfortunate day I damaged my rim during a club ride. I was confident that it would have been taken care of because the brand reputation Cannondale has. To my dismay, no such luck. Apparently my incident fell 2 months outside of their warranty. I have spent high dollars to obtain this beautiful machine but to Cannondale i am a mere "thank you for your money, next customer" Right from the start of this incident, I've experienced an utter lack of support from both Cannondale and their local bike shop representative. The exchange has been ongoing for weeks, during which the representative insisted that damaged wheels weren't eligible for warranty coverage. I had to provide evidence from Cannondale's own website to counter this claim. Interestingly, the representative attempted to dismiss the evidence by stating that the website was European and didn't apply to the US. Dissatisfied with this explanation, I conducted further research, as the representative had no time to show me where on the US site it indicated that wheel damage wasn't covered, unless stemming from a manufacturing defect. I proceeded to share the information regarding the crash replacement warranty available on the US site. Initially conceding that I was correct, the representative then came back to inform me that I had exceeded the 2-year warranty period by just a few months. It's evident that the representative lacked a genuine concern for my situation and possessed inadequate knowledge of Cannondale's policy. As much as I do love my bike. This type of customer service has only led me to take my money and my influence of my fellow club riders elsewhere. So much I rather spend X amount of money on a brand new bike elsewhere rather than replace my cannondale wheel. That’s how much I am disappointed and dissatisfied. Furthermore I have applied electric tape across the branding of my system six as I refuse to continue winning races with a brand that clearly does not have my best interest at heart.

Ich würde am liebsten gar kein Stern geben. Ich habe eine fully e bike von cannondale gekauft und von Anfang an nur Probleme. Liquid-life.de hat ein perfekt zusammen gebautes Fahrrad versprochen, ja Piste Kuchen. Musste hier in der Werkstatt meines vertrauen neu aufgebaut werden. Der Rahmen ist so schlecht lackiert, das nach 100 km der Lack ab geblättert ist. Und sie wollten das Fahrrad nicht zurück nehmen, fast 5 Monate hat es gedauert, ich musste aber erst mit meiner Rechtsschutz drohen. Jetzt haben sie es vor zwei Wochen das Fahrrad abgeholt aber ich habe mein Geld noch immer nicht wieder, der Zwischenhändler liquid-life.de sagt, das sie die Telefon Leitung angeblich abgestellt haben und keiner mehr ran und auch sich nicht zurück meldet. Ich bin so sauer, wie kann man so mit einen Kunden umgehen. Nie wieder cannondale!!!!!!!!! 6000 Euro hat das Fahrrad übrigens gekostet und die spielen mit einen, unglaublich ist das. Ich bin gespannt wie lang das jetzt noch dauern wird bis ich meine 6000 Euro wieder habe.

Bought a Cannondale Topstone 1 to commute to work, using a mixture of roads, towpaths and walkways. I average 90 miles a week on it and have done 2500 miles since September 2022. I have had nothing but problems with it. So far, a new bottom bracket, new Free Wheel Hub and wheel bearings. I really look after it, but it spends more time being repaired than I use it and have it well maintained by my local fantastic bike shop. An upgraded Hub was put on, 200 miles later, it is playing up again!! There are also constant creaks and clonks which drive me mad. For £2200, it really is unreliable and not worth the money. I should have learnt my lesson after having similar issues with a Synapse some years ago

Bicicletta cannondale elettrica ma va malissimo bisogna sforzare molto mai più ciofeche del genere

Acheté en 12/2020, la fourche du vélo (Suntour) de ce Cannondale SL4 est déja morte après une dizaine de sorties sans terrain compliqué - comme changer la cartouche de gaz est trop cher en main d'oeuvre, il faut changer toute la fourche soit 280 Eur pour un vélo à 1000 Eur - La garantie ne joues plus après 2 ans et ils ne veulent même pas regarder s'il y avait un défaut - Fuyez Cannondale et surtout Suntour

Purchased a Cannondale Quick 3 based on sale price and specs on the corporate site. When I came home from the local dealer where I purchased it, realized the complete drive system was cheaper microshit components vs the Shimano spec on the Cannondale website. Contacted Cannondale Canada, who basically said read the fine print, we can deliver you any garbage we like. Pointed out it was fraud to advertise a bike based on specs you knowingly know is misrepresentative (the bikes had been shipped to dealers with the cheaper components when Cannondale put the sale on). They didn’t care. Luckily the dealer was aghast at the situation and replaced the drive system with the proper spec on their own dime. Cannondale and their parent company Pon Holdings should be ashamed of their behaviour. They are still falsely advertising their product on their website. I will never purchase another Cannondale product (own a High end Cannondale road bicycle as well), and will highlight their behaviour to other cycling colleagues who show an interest in their product. If the volumes were higher, this situation would make a great class action lawsuit.

On April 7, 2023 I bought a bike on the official Cannondale website and when I went to pick up the bike at the store that I chose to assemble it, the bike was full of problems, as the wheels came with factory defects. I have already sent 7 emails to Cannondale and so far I have no response or solution to the problem. shameful for the brand.

Vreselijke ervaring met wat VROEGER mijn lievelings merk was. De service is ver te zoeken bij Cannondale. De kwaliteit van de fiets is achteruitgegaan maar de service is geheel verdampt! Mijn fiets van meer dan 5000 Euro heeft al 3 keer nieuwe ketting tandwielen gekregen en trapt nog steeds door. Hierdoor meerdere ongelukken gehad. Na uitvoerig overleg komt mijn fiets na weken weer terug en hebben ze weer geen stap gezet na een definitieve oplossing. Ze nemen de moeite nog niet om mij telefonisch gerust te stellen en leggen alles bij de dealer.