CannondaleReviews of cannondale.com

Er ejer af en Dave som der er recall på pga fejl i svejsning. Fik besked af cannondale at jeg skulle indlevere cyklen ved nærmeste forhandler for at få skiftet stellet omkostningsfrit. Får besked af forhandler at cannondale ikke kan levere stel før September og at de ikke må udlevere min cykel før der er et nyt stel. Kort sagt så er min cykel tilbageholdt/stjålet af forhandleren. Står nu og har betalt 2 kommende ferier hvor de er bestilt til at skal bruge min cykel. Det er den værste service til dato. Har prøvet at kontakte cannondale på alle måder uden at jeg har fået svar!? Dette ender med en politianmeldelse

I own a Cannondale CAADX that is subject to the fork recall. I've been trying on and off to get the fork replaced. I am happy to simply receive a fork and fit it myself as I'm comfortable working on bikes. However, at every turn this process has been made completely impossible. I tried dealing Cannondale via twitter and I was told to message my local dealer. I've honestly emailed and called this shop 5-10 times since covid and I'm always told they'll get back to me. I usually try to be understanding in these situations but honestly I'd go so far as to say this shop is utterly useless. I'd never buy another Cannondale and now I'm left with a bike I can only sell in good conscience by disclosing that their fork might fail, worst case scenario causing death (as in the case of the reason for the original recall).

Super disappointing. Bought Topstone 4 and bottom bracket was gone in 8 moths, so has the freehub that needed servicing. The whole bike started creaking. Feels cheap. Maybe it's the bottom of the range, but it's still not cheap. Pay a tiny bit more and get a Canyon, that has been a real delight.

Pessima esperienza con Cannondale,circa un anno fa ho acquistato una caad13 come prima mia bici,circa un mese fa al rientro da un mio solito giro da amatore controllando la catena mi accorgo che il telaio appena sopra il deragliatore ant è spezzato su tre lati ,stranito da questa rottura in un posto anomalo e soprattutto consapevole di non aver preso buche di entità tale da spezzare un telaio ricorro alla famigerata "garanzia telaio a vita"..risultato un mese senza bici per poi sentirmi dire che la mia rottura non è coperta da garanzia in quanto risulta affaticamento meccanico ed era mia responsabilità eseguire le manutenzioni(parliamo di telaio spezzato)...bene ora io la bici me la saldo per tamponare e poi ne comprerò un altra di sicuro non Cannondale sarà mia premura sconsigliarla

Min cykel kunne ikke fikses ved den lokale cykelmekaniker, og de sagde at jeg skulle kontakte Cannondale. Cannondale vælger at vente 3 uger med at sende et AUTOSVAR som belejligt nok passede til den kategori som jeg skrev min henvendelsesformular i. Hele mit service forløb af denne cykel har varet længere nok til at garantien nu er udløbet…

My 3-year-old Cannondale Carbon Synapse experienced a spontaneous frame crack with just regular road riding--no crash. I purchased it new for over $4000 in November 2020 at REI. It had top of the lineDuraAce components. Cannondale agreed to replace the frame under warranty, but replaced it with a 2024 model frame which has a different size bottom bracket and seat post, making my current crank and seatpost unusable. According to REI, my old Holographic crank cost $800-$1000 new, but it cannot be used on the replacement frame. Cannondale says the warranty does not cover incompatible parts when the bike is "obsolete." They consider my three year old bicycle to be obsolete. New similar quality compatable parts cost me $1001. Labor cost covered by REI cost $400. Cannondale offered me a free helmet to compensate me. Don't expect much from Cannondale. On line, I read of similar experiences. I suspect Cannondale just produces low quality frames prone to cracking.

I bought a brand new Quick CX 3 Cannondale in August and it has been the biggest disappointment in my more than 45 years of biking. They do not seem to properly fix their bikes during production because first the front wheel bearing went loose (that was even dangerous as the bike turned to the left when breaking) and then the pedal bearing went loose (and that is the most annoying thing ever because it makes click twice for every turn - like with a worn off old second hand bike). Unfortunately my bike shop closed down so I cannot even bring it there for repair. Just contacted Cannondale online and registered my bike. Let's see what they respond and if they can help. In any case, not at all what I expect of a new bike that I use every day to go to work...

We bought 2 new Cannondale EV for almost 9000€. One of the bikes Mavaro Neo 3 Low Step Thru was delivered without a printed owners manual. I have tried to contact this company via mail and telephone several times. They have answering machines and no reply emails. This is a fraud company don,t buy anything from them.One star is too much.