Dmitrii
Lost $5000 and got metal scarp Cannondale Motera Neo 5
Almost two years ago, I bought a brand new Cannondale Moterra Neo 5 for around $5000 from an official dealer in Indonesia — and it's hands down the worst bike purchase of my life. About a month in, the Shimano battery died, and the bike wouldn't turn on. They replaced it under warranty, but it took a whole month. A couple of months later, the bike had another charging issue due to faulty contacts — another two weeks in the shop. Then the motor broke down. They replaced it under warranty too, but this time it took five months. While waiting for that repair, the power button stopped working — now they're saying I have to wait another 45 days for that fix. So in two years of owning this bike, it's spent over six months in repairs — and it'll probably stay there even after the warranty expires, which honestly feels like a strategy to avoid further claims about the bike's awful quality. On top of that, none of the replacements come with any paperwork, so I can't even be sure they're installing new parts. I tried reaching out to Cannondale's official distributor in Indonesia, but they're just straight up ignoring my messages. Maybe someone here actually reads customer complaints? Before this, I had a cheap Chinese e-bike that ran flawlessly for two years without a single issue. Cannondale charges premium prices for terrible quality and zero service. Now I'm preparing to t