Juan
A $6,000 Bike and Zero Support — Truly Disappointing
own a Cannondale SuperSix EVO Hi-MOD Disc 2023, a high-end bike worth around $6,000. After only two years, the “Cannondale” logo on the top tube began peeling off. It’s a cosmetic issue, but one would expect some level of support or solution from a premium brand. I contacted Cannondale Europe multiple times, providing the model, serial number, and even my address. Their responses were confusing, vague, and completely unhelpful. They kept telling me to “contact a local dealer” without offering any clear guidance, despite having all the information needed to assist me. Finally, I reached out to Cannondale North America, hoping for a more professional response. Their answer? That decals are “not available to the public under any circumstances.” Instead, they pointed me to a third-party website not affiliated with Cannondale to try to solve it on my own. This is completely unacceptable for a brand in this price range. No official solution, no replacement part, not even the ability to purchase the logo that defines the product. A $6,000 bike should not come with zero support after such a short time — not even for something as basic as a brand decal. Shame on Cannondale for how little they care once the sale is made.