CannondaleReviews of cannondale.com

My CADD 12's seat post is welded solid, apparently my fault, if I had known that according to Cannodale UK i needed to adjust the seat post monthly to avoid the frame they designed and built becoming welded to its seat post and now next to unsalable. Life time frame warranty next to useless, why didn't they design a sleeve for the seat post instead of encouraging the buyer to use an carbon paste. Should i have replaced the paste every month. I dont know it certainly inst in the instruction book. Now i am left with a bike i cant ride or sell. Thank you Cannondale.

I bought a bike in 2018 Synapse Carbon. The bike is fantastic but the staff at Cannondale are apaling. The level of customers services and engagement is 0. It is hard to tell if they have a clue about bikes riding or if they appreciate business of the world outside their little bubble. They certainly don't seem interested. I have worked relentlessly this year to develop a name and share what I have done on my bike. I have nothing. I lost my job due to a training accident. I have tried to reinvent myself in triathlon and sports media and coaching and I have developed a name registering some of the best times in the country. Are they interested or have they even talked to me, no of course not! Cannondale ignore you as a customer and a person unlike brands such as Specialized. I share posts review bikes and teach the benefits. I do not know why I try and I certainly can't develop. myself as business or as athlete because of them. In fact they make it more difficult which is not good when living in poverty recovering from a head abscess. But the staff would not care to think or consider the impact their has or the affect on someone livelihood or if they are being discriminatory. Rude and arrogant. They make me feel unwelcome and unloved. Their notions of community are 0 apart from in their imaginary world they inhabit. You will feel alienated and asking why I bought on. I will not be getting a Cannondale next time as they know only how to turn good times into bad. I wonder what kind of patronising response I will get.

So disappointed with a recent purchase and lack of support. First time out on gravel bike, good road, 20 miles and chain slipped off 4 times. Second time out, cranks stripped completely after a large hill resulting in 13 mile walk/ push back. Cannot find the replacement parts needed, dealers cannot help claiming they are unable to order parts for micro shift bike, original retailer not interested, cannondale tech emailed several times no response. This is a 2021 topstone 4, selling at £900, beware if something goes wrong you will be left with an unusable bike! Seeking chargeback on credit card as unfit for purpose ... I’ll update with how I this pans out but please be careful for a reputable brand there is NO support out there 😡