CannondaleReviews of cannondale.com

Cannondale = worst service ever! I placed an order for a fork half a year ago as mine got broken with a set delivery date for end of July. Now I have been waiting and waiting and decided to contact the shop that arranged the order through my frame number to have them ask Cannondale what’s going on. Turns out that Cannondale for whatever reason cancelled the order, as they apparently are not producing the current SuperSix Evo forks in black anymore??? For a frame that is still sold and used by thousands of people? They did not bother to let me know but readily accepted my order in march? I have a complete bike set laying in my basement now that cannot be used as intended!!! I spend thousands of Euros into this crap and these guys just tell me almost a month after original delivery was planned that they don’t produce it anymore? What the heck!! No proper solution presented no words of sorry whatsover. I can hardly remember being that pissed off ever in my life. That’s the absolute worst service I ever exprienced and that for a so called high-class brand. Absolut last time I will have ever spent a dime on that brand. Been riding Cannondale for almost a decade now but that’s it now.

Ja was soll man sagen. die ausreichend negativen Bewertungen geben Aufschluss über den "Service". Aber das ist Cannondale egal. Meine Fahrrad Mountainbike 2016 ist ein Lager ausgeschlagen. Kein Ersatzteil. Schon seit Jahren nicht. Fahrrad somit fast unbrauchbar. Es ist der schlechteste Service rundherum was ich je gesehen habe. Finger weg von Cannondale. Dieses war mein drittes, aber auch letztes. Dass Unternehmen ist sooo schlecht geworden. Klassisches Fehlmanagment.

Slow non existent customer service. Told they had sent a reply to my question when they clearly didn’t. I wouldn’t by another cannondale on the basis of this. No UK phone number so email only. Onus is on the dealerships and cannondale basically wash their hands once the bike is in your hands.

Diese Firma ist das aller letzte.Gebrochener Rahmen kann pasieren,aber nicht einmal dazu stehen und auf Email zu antworten ist das letze.Ich möche mir nicht ausmalen, wenn bei voller Fahrt bergab der Rahmen bricht.Ich kann nur jedem abraten von Cannondale ein Fahrrad zu kaufen.Hauptsache Profit, der Rest ist egal.

Purtroppo è stata una tragedia il mio primo acquisto di questa marca di bici. Costretto più volte a farmi recuperare durante le uscite. Corona del cambio che perde tutte le viti, la catena che per svariate volte salta, incastrandosi senza possibilità di aggiustarla sul posto. Il rivenditore che mi assicura ricambi originali è poi mi dice che non si trovano e me la rattoppa, sperando...... Da notare che la gravel la adopero 2 volte a settimana su percorsi tranquilli.

Funny thing is all of this could have been avoided if they just communicated what was going on and followed through. All people want to know is what’s going on with the service they paid for. It is the absolute basics of customer service. Ordered a bike on the 12th of June. ($1500.00) I chose a certified dealer that was the closest physically from my home. Was going to ride bike home. Expected delivery week after order. Fell on a holiday. UPS says they will deliver the next day. I check it gets scanned but no delivery. UPS website specifically states “package is on its way”. I check everyday for a week. The website never changes”on its way” but the package is never scanned again. I call UPS. They say if it has not been scanned in a day it is lost. (40 lb box the size of a small coffin.) ok why did the website say it was on the way????? I have to make a claim on June 28th. I did not loose the bike but I got to do the leg work. SMH I make the claim. Within 28 min they claim it is lost. (Meaning they never looked for it. Expected lost, damage, or theft.) I wait a week nothing from anyone. Call UPS. They say call Cannondale. I do that. They are clueless but very willing to help. I give the info they inform me they will call me back. I wait another week…no call. I call again another person that knows nothing we do the dance again. They say they will call me back…no call. I write a bad but accurate review of the bike I never got. I get a call the day saying a bike is being shipped. ANOTHER week later I have no info about a shipment or refund. I call AGAIN. I get put on hold for awhile then told the manager wants to deal with me and is in a meeting will call me. Ok…(Why this needs a manager…I don’t know???) The manager calls when I am busy and I can’t take the call. Ask me to call back and says will get back to me later in the day. I call back leave a message and NEVER got a call back. My entire experience has made me think this is the most incompetent customer service department I have ever had the displeasure of dealing with. I have a bad taste in my mouth when it comes to Cannondale and it has nothing to do with the actual product. Never got to talk to the customer service manager. Felt like he was avoiding me. Never in his office always in a meeting only his lackeys call me now. I canceled the bike order. We shall see if I get my money back. After 6weeks of dealing with this…I realized I do not want to enter in a relationship with this company. So many red flags I thought it was a Trump rally. Sadly…I really liked their bikes.

Faulty battery software on Topstone model even after attempt to update software.

My husband bought an expensive bike from this company last October, within 2 months it had developed problems, these were rectified by the dealership it was bought through although not covered under the warranty. Within weeks yet more problems, another very lengthy round trip for parts to be replaced. It transpires that mechanisms had never been lubricated at manufacture causing parts to malfunction . Despite repeated attempts to have answers from the company over a period of months he is no further forward, each e-mail sent generates a different complaint number asking that he respond, we can’t seem to have any answers to the initial complaint; he has also asked that they telephone him but there has been no response from Cannondale. As a last resort a dealership has contacted them asking that they telephone to discuss the issues raised but again nothing. Unless you have access to a medium there is no way of contacting them and in short I don’t think this company really cares, any level of customer service is not high on their agenda.