customer
Good overall, flawed booking system
Good overall, but there is a major flaw in the booking system. While it may look like you can get an appointment right away, you can't actually do the appointment without filling out the intake forms, which USUALLY arrive within two hours of booking. I only learned this after booking, so I had to cancel and rebook. After waiting 3+ hours, the booking forms still hadn't shown up in my email or spam folder, so I had to call. Once I called, things went smoothly, but it should be REALLY easy to fix the booking system to stop people from booking times that aren't actually available due to the fact that the intake forms won't have gotten there in time.
Response from CannabisMD TeleMedApr 8, 2024
Thank you so much for taking the time to leave this review. We apologize for the delay you experienced in receiving your intake forms. Normally, the intake forms arrive within minutes of your appointment being booked. However, occasionally there can be a delay in the forms arriving. Over 99% of the time the intake forms arrive within minutes. I realize this does not help the delay you experienced and we do apologize for this. We are always working with our software suppliers to increase the speed and efficiency of our process. Please do not hesitate to reach out if you ever need anything else in the future or have any questions.