Irritated C.
Terrible experience doctor put my DOB
Terrible experience doctor put my DOB. 3rd party help ((804) 893-5068) mentioned they will reach out to my doctor to fix my DOB. Hasn’t been fixed yet.
Response from CannabisMD TeleMedJan 20, 2025
Hello, thank you for taking the time to leave a review. There is a known issue where about 1 in 1000 passcodes that go out with the certificate register as invalid. The error message will state the DOB or passcode is invalid. We can have the doctor resubmit the certificate which will resolve this issue. We will have someone reach out to you first thing in the morning at 8AM. If you do not receive a call by 8:15AM please call us directly at 804-893-5068. We apologize for the inconvenience this has caused and we will get it resolved ASAP. Thank you again for bringing this to our attention.



