CandyStore.comReviews of candystore.com

Inaccurate pictures, web site links and descriptions, rude customer service. Refuse to make wrong orders right. Do not shop here. I'm filing a state ATT GEN consumer board complaint against these ridiculous con artists. Someone needs to educate them about something called the law...

First of all, I had to search google in order to write a review. This business will only post positive reviews and makes it nearly impossible to provide a negative public opinion. Ginger and Nicole are terrible and can not help in anyway. Instead of answering your question or helping you, they go on the defense. They also don’t know the difference between an order number and a tracking number. I had to call and ask for confirmation emails and tracking information and was connected to someone in PA who couldn’t help at all. After calling, emailing and contacting them via website, I still wasn’t provided with a receipt or shipping information. (Their contact info isn’t accurate and it’s misleading.) In addition, this website is full of pictures and brands of candy for sale that are mostly all out of stock. I ordered 5 candies and got an email three days later that two of them were out of stock even though the website showed a different picture. They are not up to date with their website or inventory. Customer service is non existent. I was initially very impressed immediately after my order. That quickly changed. The sad part is that in order for the public to see this they will have to do an intense search to find the bad reviews. I would never, ever recommend this business to anyone, especially if you need candy for an important event or if it is time sensitive. This business literally did 9 out of 10 things wrong and didn’t even follow their own directions or promises. Piece of advice: after they screwed me, I found what I was looking for on amazon (in stock, *surprise*) several dollars cheaper and had it delivered the next day. Save your time, money and most importantly your energy. A feeble minded monkey could run a better business. (Note: I don’t ever write reviews. This took a lot for me to not say terrible things about these people.)

Ordered 4 cases of jelly beans. 3 were hardened and all cracked up, either stored in poor conditions or defective to begin with. Customer service refunded me the cost of only 2 of the cases (while making me feel very bad about it). Would not shop here again.