CandyinbulkReviews of candyinbulk.com

Hesitated to order Reese’s Peanut Butter Cups in the summer but they assure everyone that their cold pack shipping system will get your order to you safely. Of course, the ice packs had melted long ago during shipping as had the candy in a sticky chocolate mess. For this they offered a whopping 15% refund! I wish I’d come here first to read all the other reviews. Stay away from these people as they won’t stand behind their products and shipping. Trying to get the charge reversed through my credit card company.

I just wanted to thank you all for writing your honest opinion about this company. I was about to place a large, first time order when I noticed upon almost fulfilling the order, the unrequested ice pack charge came up. All other companies I solicit do not charge a thing for their weather protection items. Then I decided to check out all your reviews and boy am I ever glad I did. I immediately canceled the order. Poor customer service will make or break a company. Unfortunately, that seems to be what is happening here. Thank you all again for your helpful reviews.

They got me once, but never again. This company is a sham. They sell expired candy, but don't mention it anywhere on their website. They mandatorily charge you $8 for an ice pack and an insulated bag to ship during the hot months. Candy arrived completely melted and most of it was unusable. The cold system they use is highly inadequate. The worst part is that they don't care. As others have mentioned, their customer service is garbage, just like their candy. Do yourself a favor and buy directly at the store. Maybe you pay more, but you get quality candy in perfect condition. This company is a sham. A class action suit for deception should be brought.

The worst experience! I bought items for a candy buffet at a baby shower and everything arrived melted. I paid extra for the cold packs and their website said shipping would arrive in 2 days. Mine arrived in 5. Despite sending multiple pictures of melted and deformed candy and screen shots of their own policies, customer service gave me pushback on a resolution. I was told to just place my items in the fridge and they would be fine. They said my candy wasn’t melted because it wasn’t all over the bag. Many pictures showed candy melted all over the bag. This chat went on for two hours! They acted like they were doing me a favor to give me 20% back from my trash candy. They finally relented and gave me a refund when I called them. They claimed that they didn’t know their own website said shipping would arrive in 2 days. I’d pay twice their prices to buy candy anywhere else. I have screenshots of my conversation with them to prove their response.

I recently ordered candy from Candy In Bulk for a Fourth of July event and, unfortunately, a number of the Reese’s Peanut Butter Cups arrived melted and deformed despite paying extra for a cold pack. The candy was not in the condition I expected for serving to guests. Customer service initially offered a 20% refund, which I felt did not adequately address the issue. After additional communication, they increased the refund to 50%, which I accepted. I appreciate that they listened to my concerns, acknowledged my disappointment, and worked toward a better resolution. My biggest concern was being told that customers who want to minimize heat damage should consider paying for Next Day Shipping. In my opinion, if chocolate is sold during the summer months, the company should ensure that its standard shipping and protective packaging are sufficient without requiring customers to pay a premium to receive the product in acceptable condition. Overall, I appreciate the professionalism of the customer service representative and the eventual compromise, but I hope the company improves its warm-weather shipping methods so future customers don’t experience the same disappointment.

I ordered Hershey's kisses and they didn't taste like Hershey's kisses. I had a blind taste test and scored 100%. They refused to give me a store credit. they offered me 10% off, but they of no use to me. I don't care if they offered me 90% off.

I have ordered multiple times from this company. Never had an issue I needed to contact customer service about. This last ordered contained chocolate. It arrived as a melty mess. None of it was salvageable. Contacted the company and absolutely NEVER expected the refund process to become a “negotiation of offers”. I will be filing a chargeback with my credit card. They have lost my business forever. Wish I had looked up reviews before I ever ordered. Do NOT shop with them!

DO NOT BUY FROM THESE THIEVES, WISH I HAD READ THESE REVIEWS BEFORE, chocolate all melted, got offered partially refund, sent pictures of the completely melted truffles and the customer service still insisted on a partial refund. Do not buy from these people, the worst customer service 👎👎👎👎👎👎👎