CandyinbulkReviews of candyinbulk.com

Candy arrived melted with a skimpy gel pack in 90 degree weather. They suggested putting this drippy mess in the refrigerator when I complained and that was their response

i have told you and showed you pictures of your product that was liquified after delivery in the 95 + degree heat. What did you think was going to happen to your chocolate bar product? I did not expect such a delay in arrival, and I expected you to take 'due care' and make sure it arrived in good condition. Now, you tell me to refrigerate your product and in 'many' cases the shape and texture return? At best, after taking up my time, and paying your overpriced cost, you will 'grant' me a 30% refund? You lack of courtesy and professionalism are the reason i will never shop with you again.

They had a special on individual caramel macchiato creamers. This was my first time ordering from the company and as a small business owner, I was excited to find them. I received my items in a EXTREMELY HOT aluminum bag with ice packs that were completely melted. I opened one of the creamers and it had a bad smell. I notified the company but the agent (Fernando) only offered a 25% refund - which would not even come close replacing the product or the money I spent. I told them to keep the “refund”. They definitely lost my business.

Item was received damaged. Fernando, whom was the customer service agent I dealt with was horrible. He refused to help me resolve this matter by letting me, return the item for refund or replacement. The items arrived in a crushed box and were melted. The items were immediately brought inside so they must have been left in warm elements or on a truck all day as the include ice pouch was warm as well. Very disappointed in the lack of customer service and inability to resolve a simple issue without many hoops to jump through. Even after sending them pictures and doing as they asked I was told my return was denied and the issue was closed. The agent-Fernando also stated I threatened and intimidated his business after I expressed my displeasure stating I would write a detailed review and post to my followers and let them decide. Sadly I will never do business with this company again. Look around online at their reputation. Buyers BEWARE