CANDY CLUBReviews of candyclub.com

I ordered a 3 months subscription for… I ordered a 3 months subscription for my wife of the party pack of candies for our upcoming anniversary on September 2, 2021 and still waiting for a shipping date and it is now September 11 and I have heard nothing. I ordered from this company in 2017 and never had this problem before. I am patiently waiting for some type of update. Please help!! Update: Candy club responded and apologized for the lateness of my order and it was due to the holiday which pushed everything back. My wife received her box today and is very happy. Thank you once again for your promptness in communicating. Excellent customer service.

Customer Service was very helpful in fixing an order issue I had.

They say it takes 1-3 business days to ship after you order. That's a lie though because I ordered $40+ worth of candy about a week ago and it still says it's awaiting shipment. I've already contacted them via email, but I have to wait 2 days for a response. So I am still waiting for a response from them. I had Candy club years ago and it never took this long to deliver. Kind of disappointed. Update: Initially I gave 2 stars,but I will change it to 4 stars, they finally answered back and updated the status to shipped.

This is my first time buying a CandyClub subscription box. I bought a party box and the site had a discount for new users (30$ instead of $50). My experience has been pleasant. The box took about 3-4 days to ship but got here within 2 days. The packaging is definitely one of its strong points (the jars and display are so cute). Aside from that, the candies I received were yummy. I ordered a sour box and they were mostly gummies, which I enjoyed. I didn't like two of the candies I received so I wrote them an email for a possible replacement. Within a day or two, I received an email back with an apology, as well as confirmation for a new shipment to me with new candies. The customer service was great and I couldn't ask for more honestly. I plan on sending this to a friend who loves sweets as an easy birthday gift.

I was really excited to get this box, but very underwhelmed when I got it. I was hoping for a variety of candies, but instead I got 4 containers of fruity gummies, a container of strawberry licorice, and a container of hard coffee candies. I loved the 2 candies that were not of the gummy variety, and I don’t have anything against gummies, but when you are paying this much for candy, and the company advertises that you will receive a variety of different candy, I was disappointed to get 4 kinds of gummies that all taste the same. I contacted the company to see if I could get replacements (As advertised on their website) , but I received an email back saying that most of the candy they are sending out right now is gummy, so no replacements. I understand that they are sending out a lot of gummy candy because of the summer time, but I really think that should have been advertised on their website. I don’t want to pay $30 a month for candy when all I am going to get is the same thing. I was hoping to get some fun types of candies that you can't find anywhere else, like shown on the Candy Club website, but I definitely did not have that experience.

I was so excited to find the “mermaid friends” candy box for my daughter’s 4th birthday party. I ordered it over a week ahead of time and ended up buying two boxes in order to save the $20 shipping fee. I promptly called the customer service number after ordering as there was no estimated delivery date in either the online confirmation or the email confirmation and I wanted to ensure that we received the order before my daughter’s birthday. The customer service agent assured me they’d be sending me an email that day to update the shipping since it was a Friday and personally guaranteed she’d check to make sure I received the email. Well, come Monday and no email. I called all throughout the day Monday, and sent an email, with no answer and no response. I just spent $40 on candy for my daughter’s birthday party and I have no idea when, or if, it’ll even arrive. I’m disappointed and frustrated for my daughter.

Their customer service team rocks! I was not a fan AT ALL of the item I bought, and my original review is below. Customer service reached out to me with kindness and respect and really worked with me to give their recommendations as well as finding out the type of things I liked to be sure I’d love the replacement item they sent. I really liked the rainbow sour belts. Great flavor, just the right amount of sourness without being overbearing. Their products are still a little more expensive than I’d like but it tasted really good so I wanted to update my review since I was so impressed with the customer service. Original 1 star review: I had been excited to find these for sale since I’d heard good things about them. Bought the chocolate covered gummy bears and they were really gross. Chocolate itself was ok but the two flavors didn’t go well together at all. I had offered to two friends and neither of them liked them either, and we tried a few just to see if maybe it was a bad flavor of gummy, another flavor will be better, right? So disappointed, because for that price I expected it to be really good. Wouldn’t even buy these again if they were at the dollar store.

Not worth the money spent. Candy package isn't worth 12.00 it's a plastic container so where is the rest of the candy???? I want my money back