Candles WholesalersReviews of candleswholesalers.com

Response from Candles WholesalersAug 23, 2021

Hi Sean, Your order was updated on Aug 17th with the tracking number. 1) You received an email when your tracking number is added. 2) You can login to your customer dashboard and click into the order to check your tracking number. 3) We replied to your email inquiry on the 20th of Aug with a reply explaining the above along with the tracking number. You need to check your spam box for our emails and whitelist our emails so they land in the correct place and so that you can actually see them. Candleswholesalers.com Support

Response from Candles WholesalersAug 23, 2021

This customer ordered 1 set x of the 10 Inch Tapers, unscented, of 6 various colors. The customer believed they ordered "12 candles" per set - despite the listings clearly stating the products are sold by PER PAIR. https://candleswholesalers.com/shop/10-inch-black-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-forest-green-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-burnt-orange-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-light-blue-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-red-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-white-tapers-unscented/ When pointed out to the customer, the customer continued to iterated that they expect to receive a DOZEN per set. ## Conversions are attached below: ## On 2021-07-12 12:15 p.m., Teofil Brank wrote: Send me my correct color order. On Sun, Jul 11, 2021, 9:08 PM CandlesWholesalers - Support [email protected] wrote: Your order were for: https://candleswholesalers.com/shop/10-inch-black-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-forest-green-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-burnt-orange-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-light-blue-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-red-tapers-unscented/ https://candleswholesalers.com/shop/10-inch-white-tapers-unscented/ Where do you see 12 candles or "Dozen" in the listing. It literally states: SOLD BY Per Pair Jason Support Candles Wholesalers E: [email protected] W: http://candleswholesalers.com F: www.facebook.com/candleswholesalers On 2021-07-12 12:02 p.m., Teofil Brank wrote: - You are blind. Scroll to my order and you will see I ordered one dozen candles of 6 different colors. If you can count, that's 60 candles. My receipt will show that. I didn't 37 dollars for this order. I didn't order only one pack. I want to speak to your supervisor over the phone. What is the contact info? - - On Sun, Jul 11, 2021, 8:56 PM CandlesWholesalers - Support [email protected] wrote: - - Hello, - - You need to OPEN the packs like we said. Check your own order. You did not order 6 DOZEN candles, you ordered 6 Candles which come in PAIRS. We sent you by mistake, a box of a DOZEN candles. - - You received 2 packs. - - 1 Pack of a DOZEN (12 PC) 10 Inch Forest Green Tapers (even though your order was for a PAIR) - - 1 Pack of the other Tapers - which come in PAIRS (2 PC) - - We actually sent you a pack of the Unscented 10 Inch Forest Green Tapers - instead of a PAIR, which was what you ordered. We sent you a box of a DOZEN by mistake. So we actually sent you more than you ordered. The other items are as you ordered, which come in PAIRS. - - The other candles are in one of the packs, under layers of thin cardboard. We're not going to request you to send back the DOZEN since that was our mistake. - - Jason - - Support - Candles Wholesalers - E: [email protected] - W: http://candleswholesalers.com - F: www.facebook.com/candleswholesalers