We support candle making hobbyists and candle businesses with thoroughly tested, reasonably priced candle making supplies that work well together. We minimize our environmental footprint and maximize our benefit to society. We educate and empower pe...
CandleScience (candlescience.com) has 36 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Nush
Is the absolute worst customer service. They blocked my payment method siting suspicious activity. I've been ordering items from them since 2020 and they weren't willing to help resolve this payment issue. Very disappointing.
Zhenya J.
Very disappointed with the experience with CandleScience this time. We have been long-time customers and placed many large orders over the years, but this order was handled poorly. My husband picked up the shipment at the border — 35 boxes of jars. Naturally, we did not open every single box on the spot. The boxes we checked looked fine, so we paid a significant amount in border fees and took the shipment home. Only later did we realize that none of the fragrance oils were included in the order. What is even more frustrating is how much time and effort it now takes just to receive a simple apology or reimbursement for missing items worth around $10. Loyal customers should not have to jump through hoops to resolve mistakes that were clearly not their fault. Very disappointing customer service experience from a company we used to trust.
brendan W.
Absolutely trash website. Can't even spend money here because the website is so broken.
John M.
Product sent was horrible and I need to return but they expect me to pay for a return of a bad product. I will NEVER buy from Candle Science again.
Alicia R.
My order said it shipped on Sept 15 and was expected by Sept 18. On that day I checked and it said a label was printed. Now, if you ship items you know that means just that, a label was printed. I reached out to CS and instead of taking accountability and saying that it was their error, they didn’t ship it, they said USPS missed the scan. And I know that happens but they missed it for a fews? No!! CS is not being truthful. I asked to just cancel the order and I would get it from a different company and they said they cannot cancel a shipped order. After I sent the message, the order “magically” was scanned and shipped. And yes, I am still waiting for it!
Cynthia L.
I have been buying from candle science since Dec 2024. Then suddenly I was told that my card had suspicious activity and they wouldn’t process my order. I contacted them after assuring and checking on my card that was perfectly fine but the response I received from them is they’d respond in 24-48 hours. I made a new acct. with a perfectly fine new bank card and the same thing happened. I contacted them 3-4 x to resolve this issue but only get a response of they’ll respond in 24-48 hours. It’s been days. Terrible customer service.
Eric R.
This company charges ridiculously high shipping fees. I represent a veteran owned and operated small candle company, and I was trying place a $300.00 + order. They had advertised free shipping on orders over 249.00 dollars. But instead hit me with $110.00 shipping, when contacted they said "that ended Friday". This is absurd for creating business relationships, I love many of their products but this shipping crap is what will kill future partnerships for many new businesses.
p B.
I ordered 16 ounce of cinnamon sticks fragrance. It definitely was not cinnamon sticks. Tried to return it and they wouldn't give me a return label. All they did was to repeatedly tell me to make a candle and then see how it smells. I did and then they just stopped answering me all together. Don't buy from this company. Their fragrances aren't what they say they are and they won't give you a refund.
