Roger A.
Tolosa Pinot Noir
The transaction with purchasing the wine was seamless. The delivery via shipping was good, also. However, the wine appears to have not been stored properly. I have previously bought single vineyard Pinot Noir from Tolosa direct from the winery. What I purchased through the store was not in good condition.
Response from CANA Wine CompanyApr 10, 2023
Hi Roger, We appreciate your business and your feedback. We are deeply sorry to hear you did not enjoy the wine. We strive to ensure our customers receive the best quality products and customer service. Our cellar maintains all wine at a constant 56 degrees Fahrenheit, with 60-70% humidity at all times. We also guarantee provenance on all products. Unfortunately, we have no control on outside factors such as corked conditions that may affect the wine. We hope this one experience does not deter you from shopping with us again. Feel free to contact us at [email protected] to further resolve this issue. Again, we thank you for your business and feedback and hope to hear from you soon! Cheers, Cana Wine Co.