CANA Wine CompanyCana Wine Company, a boutique online retailer that specializes in offering rare and exceptional wines, bourbons, and spirits. At Cana Wine Company, we are committed to providing our customers with the highest quality products, exceptional customer service, and an unrivaled shopping experience.
CANA Wine Company (canawineco.com) has 388 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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customer
I ordered Eagle Rare 10 year single barrel and got Eagle Rare 10 year, there is a difference.
Response from CANA Wine CompanyDec 2, 2024
We apologize for the mix-up with your order. We understand the importance of receiving exactly what you requested. Please reach out to our customer service team so we can resolve this issue and ensure you get the correct bottle. Thank you for bringing this to our attention. Thanks, Cana Wine Co. Team
Ana F.
False advertisement making it misleading for customers to thing the very small and expensive bottle is personalized when in reality is a handwritten paper card that says trump 45/47. Do NOT recommend this vendor at all, they are tricksters
Response from CANA Wine CompanyNov 19, 2024
I'm sorry to hear about your experience. It’s frustrating when expectations don’t match the product or service you receive. Clear and accurate advertising is essential, and it sounds like there was a miscommunication regarding the personalization you expected. Your feedback highlights an area where the vendor can improve to ensure transparency and customer satisfaction. If you haven't already, consider reaching out to the vendor directly to express your concerns and seek a resolution. Thanks, Cana Wine Co. Team
Nga N.
Chose one day air shipping and paid a huge amount of $126 just for shipping to get one bottle of wine as I needed it urgently and then the bottle ended up arriving 8 days later. No update on status for 4-5 days, very difficult to reach their customer service to ask making me wonder if this was a scam and caused me unnecessary stress. After that, I wrote an email to complain about delayed shipping and poor customer service. It’s been a few weeks and nobody even bother replying. Very disappointed how they don’t care about customer at all. I bought 5 Caymus bottles directly from Caymus and the experience was day and night different. I got the wine the next day and they always keep me updated on the status. I would not work with this company again, as they simply don’t care. Edit: please reply to my complaint email. I want refund of my expedited shipping fee.
Response from CANA Wine CompanyNov 15, 2024
Hello, I’m truly sorry to hear about your disappointing experience. Shipping delays, especially on time-sensitive orders, can be frustrating, and we understand the stress this caused. Paying for expedited shipping and not receiving timely updates or responses is not the standard we strive for, and we apologize for the oversight in communication and delay. Thank you for sharing your feedback—it’s vital for helping us improve. I’ll be happy to make sure your experience is reviewed with our team so we can better serve customers in the future. If there's anything we can do to make this right, please don’t hesitate to reach out. Thanks, Cana Wine Co. Team
James F.
Never received order 03/28/24
Response from CANA Wine CompanySep 2, 2024
I'm really sorry to hear that you haven't received your order from 03/28/24. Please reach out to our customer service team with your order details so we can investigate the issue and resolve it as quickly as possible. We want to ensure you receive your items or are provided with a proper solution. Thank you for your patience, and we look forward to assisting you! Thanks, Cana Wine Co. Team
Rocky M.
Why would I reach out before leaving a BAD review when I have tried to contact this company 3 times with NO response!!! Ridiculous
Response from CANA Wine CompanyAug 6, 2024
Hi, We sincerely apologize for the inconvenience you've experienced with our communication. Your feedback is extremely important to us, and we regret that we have not met your expectations. Please provide us with your contact details or order number so we can address your concerns immediately. We are committed to resolving this issue and improving our communication processes. Thank you for bringing this to our attention. Thanks, Cana Wine Co. Team
CHAIA N.
I got a super rude email from the seller when i asked about the ETA of my bottles that were already late.
