CanassistanceReviews of canassistance.com

Do not , I repeat, do not waste your precious time and money enrolling with can assistance thru Blue Cross. All the reviews I’ve read I couldn’t agree with more. You simply cannot get ahold of a human voice, they keep asking for further information and they don’t accept anything but scanned copies (they simply assume you have these capabilities). They have made my trip cancellation experience extremely stressful. Don’t put yourself thru this.i agree with other reviewers about how they make it so impossible that all you want to do is give up and withdraw your claim. What a scam.

I have been waiting for resolution of my claim for medical care in Mexico since the beginning of March. They keep requesting more medical information despite sending all reports and invoices. I paid over $5000 for emergency surgery and thus far have received $340. Very very poor service and communication.

Take five days to repatriate a person from Mexico to Quebec by Air Medic plane... Being lied to, being given answers and subsequently contradicting these answers, changing itinerary four times in the last 24 hours. Knowing that our mother must have a tumor removed as quickly as possible because her life depends on it is unacceptable. The most ridiculous thing is that we were the ones who had to find a surgeon and a hospital available to receive her, otherwise we wouldn't even dare imagine the extra time it would have taken. Let's hope they don't have a death on their conscience and a bonus prosecution ;-)

Not reimbursed for emergency room visit in Portugal despite official hospital receipt... because it was not a "detailed" invoice. What a scam. On the phone for 30 minutes. Waste of time and money and thinking I was covered.

Garbage company and scam...

complete waste of time and effort. This company is a third party deflector for claims. They do their utmost to delay or deny your claim. I have insurance with Blue Cross and submitted a claim for lost baggage. I submitted the claim online and provided the required documentation meticulously according to their requests. I did not hear back and called 28 days later. Very frustrating because they requested information that they already had! like flight invoice, list of items purchased, receits for items, and wanting a statement from the air company which I did not have nor could obtain. Airlines are quite devious in their own way as well when it comes to flight delays and lost baggage all in an effort to avoid paying claims. I shutter at the thought of making a medical claim after this experience over lost baggage. Third party deflection should not be allowed because they only have one mandate - deny claims. This may be the end of Blue Cross travel insurance.

Scam! Avoid this. The won't respond to your claim

The worse insurance, you have to wait for hours on the phone, then they don't find your file even though you have the right file number. After that, they ask you for the same documents many times. Unfortunately, this joke comes with my credit card, but I'm planning to give up on my World elite. Never, never, never!