CanassistanceReviews of canassistance.com

Quelle perte de temps. Après 15 minutes une dame me demande ce dont j’ai besoin, je lui dis et elle me REMET en attente pour encore 45 minutes jusqu’à maintenant… toujours en attente… Au lieu d’ouvrir leur service à plein de compagnies, ils devraient en avoir moins et donner un meilleur service. Je me demande si quelqu’un de Canassistance lise ces avis???

impossible de se voir rembourser les frais de médicaments encourus lors d un voyage au Mexique,mauvais soutien lors de l accident

Terrible service, it has been almost a year since i submitted my claim and still no decision, "the decision letter will arrive in the mail within 10 business days", yeah, sure, that's the same message you gave three times over the last 6 months.

I want to give this company 0 stars - they are the absolute worst. You can't contact them. If you are lucky enough to talk to someone they put you "on hold" and then disconnect. It's no accident - they did it more than once. I have a simple documented claim of US$591. SIMPLE! I've been dealing with these "people" since March - it's now December and I keep getting a run around. Their web site is as useless and crappy as the company itself. I really blame the organizations - in my case RTIP - for engaging a crappy company like this. We formerly had ManuLife and doing a simple claim was simple. Then they had to go to CanAssistance. We MUST all contact our provider (RTIP ... whatever) and have them end all dealings with these incompetents! They are not the worst insurance company I've ever dealt with - they are the worst company I've ever dealt with.

Never ever, I repeat, Never Ever Ever waste your precious time and money filing a Travel Medical Insurance Claim with CanAssistance...for the insurance policy that you have through Alberta Blue Cross. All the reviews I’ve read I couldn’t agree with more. You simply cannot get a hold of any of their Supervisors/Managers to get a clarification or file your concern or complaint about the worst of the worst customer service. they keep asking for further information and they don’t accept anything but scanned copies (they simply assume you have these capabilities). Even the online tool accepts only 3 documents, while I had over 50 receipts/invoices to submit. They have made my Emergency Travel/Med Claim experience extremely stressful and nerve wrenching. Don’t put yourself through this. I agree with other reviewers about how they make it so impossible that all you want to do is give up and withdraw your claim. It's been 5 months for me fighting for this Claim. What a scam!!! Shame on you CanAssistance, Shame!! Shame!!!

CanAssistance failed to ensure payment to US-based providers for our claim in Dec 2023. The amount went to a collection agency who has been harrassing us for over nearly a year as of this writing. Two formal letters of complaint to Can Assistance and hours on the phone with CanAssistance have not resolved the issue. In addition to this review, I am proceeding with a formal complaint. Scanning the list of complaints here confirms that this is a very common problem that Can Assistance has been unable to address for quite some time.

CAN assistance pour Beneva n envoie pas de confirmation écrite de couverture approuvée par téléphone pour une nouvelle condition médicale découverte avant un départ. De retour d un voyage en juillet 2024, un agent de can assistance m’a indiqué que je n étais pas couvert lors de ce voyage pour une condition qui avait été approuvé avant mon départ. On insiste pour me dire que les appels sont enregistrés et que c est suffisant! Si vous vous retrouver à l urgence combien de temps il faudra pour retracer l appel avant que vous ayez des soins? Inquiétant n est ce pas?? J ai porté plainte sans succès!

Pire agence d'assurance voyage au monde! M'ont refusé un remboursement de billet d'avion alors que j'avais un billet médical. Et maintenant, concernant un autre voyage, ça leur prend plus de 5 mois pour régler une facture de 175$US pour un accident de voiture que j'ai eu en Uruguay! Et l'histoire se poursuit!