CampmorReviews of campmor.com

On or about Jan 9th, I purchased a pair of winter boots online. Since I was purchasing the boots online and live in Canada I selected to chat online link to speak to Customer Representative. I asked a couple questions and my last question was whether there would be any other charges, specifically border charges, however there was no response I repeated the question and still no response, I waited a few minutes for a response, finally I assumed there was some issue and preceded to finalize my transaction. Now that I've received my package there is a $45 charge attached. Now I'm very positive that the customer representative did not respond to my query in order to not let me know there would be an additional charge. I find that action reprehensible and underhanded. Purchased many items online and have never encountered a company that deliberately deceived a customer this way.... extremely unprofessional.

Ordered a Mantis Dragonfly backpack for $39.98 with a 20 % coupon and shipping of $6.99. No where in their ad did it state that this was a youth backpack. It was 3 days late getting to me and then I find out its a youth backpack. When I went to ship it back the post office informed me it would be $25.00 to ship back and UPS wanted $18.00. So I guess I'll sell it on Craigslist. Buyer beware.

I contacted customer service because the Campmor website would not accept a 20% off special they had going for a pair of sandals I wanted to buy. I checked the sandal maker (Teva) against exclusions and they were not on the list so the discount code should have worked no problem. The customer service rep (Betty) told me to just go ahead and place the order and she would discount the sandals on the backend and email me an update in an hour. Well, Betty never discounted the sandals and never emailed me back in an hour, or ever! I followed up with an email to customer service asking for them to do what they promised they would do and the email was ignored as well. What shady reps to tell a customer to "just place the order" and we'll take care of the discount just to get my money. Had the discount not been available, I would have just purchased the sandals at my local REI and not had to wait. Needless to say I will never buy from Campmor and their dishonest and shady employees again.

Campmor had been a nice place to do business, but I had to return an item due to poor craftsmanship. This item is the Klymit Inertia O Zone inflatable sleeping pad, bright yellow. I had no problem whatsoever until the shipping process. I have moved from my original address and several weeks ago and I changed the new address at that time, but apparently the fella forgot to process this with the computer. I followed the tracking process carefully, and I received an email when the item shipped, and this is when I found out it was shipped using the UPS SUREPOST system. This includes all shipping by UPS to the local Post office of the addressee The post office then complete the final delivery with the regular mail delivery. Well, I have gotten the run around from Campmor, UPS GROUND, and the post office. Tracking information says the item was delivered to the local Post office and that it is out of UPS control, and I must contact Campmor shipping to change the delivery address. Well, I have now called them 4 times today alone, and each time a different person"tried to help ", but they were completely ride, arrogant, and passing the next. I learned that when they process the order for 2 separate shipping services, they have 2 separate tracking numbers that do not cross reference the other. I finally got the USPS number on my last call today from a guy named BOB, who was very rude and snippety with his comments, and he has a very distinct Jersey accent I am still working on getting the process corrected ,now I can't get the post office to respond. Our town of Kalamazoo Michigan has 3 Post office locations and a regional sorting/processing facility. Tracking information da it is at one of those locations, but which one is not stated. Information obtained says the package was attempted to deliver, but is undeliverable due to wrong address!!! DUH!!! So sorry for my ranting, but I would much rather do business with REI or another competitor, as I think someone there could possibly have their s**t together to make customer happy! Unhappy in Kalamazoo

This company has terrible customer service allows their staff to be disrespectful to customers on the phone gives no apologies for not receiving a two-day shipping item after three days because they say they need a full 24 hours to process one item.. Spoke with a customer service representative named Lenny was super rude and unapologetic that I have not received one item that I ordered on Wednesday evening and here it is Saturday and I still don't have my item..extremely unsatisfied will never order from this company again!!

I have no idea what the store is like but I can tell you that I had a very negative experience with their mail order department. I ordered shoes that were not only clearly NOT the size I ordered but not as advertised. They were expensive shoes but showed up looking like sweat shop knock offs. I IMMEDIATELY CONTACTED THEM and was assued they stood behind their products, yet they did not process my credit. I returned the items the SAME DAY. Contacted them when I confirmed the arrival of the package via USPS and was again told they would credit me. Again, no credit After more than a week I called again, and spoke to an incredibly rude woman who called me a liar and said they never received them. I called her up with the USPS tracking number, she said she would process the credit, and yet again, IT WAS NOT DONE. A few days later, I had to fax the same USPS receipt. She told me (reluctantly I might add) that she would now process the credit. My credit card company still says they never received the credit, and I have had to tell them that if it doesn't get processed soon I will seek legal action. You would think a large company like this would stand by the promises on their web site and also understand the concept of customer service. I will NEVER order a single item from them ever again.