Camp Bow WowReviews of campbowwow.com

I can't speak for other Franchised Camp Bow Wow camps nationwide, however, I can speak on my experience at the Camp Bow Wow in Raleigh NC, and although mine and my pup's experience may be a bit premature, considering my pup only had a 1-day consultation experience, just to see how well he socialized w/Camp Bow Wow staff , and the other pets in the facility, based on our "1" time consultation experience, I would have to rate Camp Bow Wow "5" out of 5 scores, My pup (7-1/2 m/o Shepherdore) enjoyed himself, and Camp Bow Wow staff took great care of my fur baby for the 3 -hours he was in their care. Importantly, b/c my pup was "already" house trained, I didn't have any issues w/ him growling, barking or even biting any of the staff or other pups. A matter of fact, one of the staff commended me for how well trained he was while playing w/him in the lobby, she noted, other pups even larger animals haven't learned how to play gently w/o using their teeth; however, my pup was able to play while controlling his teeth from coming into contact w/ the staff's hand. Nonetheless, my pup and I are looking forward to beginning full time on next week, starting out w/2x a weekday care/camp, to allow him that comradery not only around people (staff), most importantly, around other animals.

I originally left a review hoping to get a response from management after multiple attempts to reach out directly went unanswered. While someone did respond publicly, the concerns themselves were not meaningfully addressed. I enrolled my dog in Level 2 training and ultimately withdrew due to repeated issues with the trainer’s approach. Throughout the sessions, there were multiple instances of aggressive or dismissive communication directed at me. Instructions were often overridden mid-process, with the trainer stepping in to physically take control of my dog rather than allowing me to follow through. This created confusion for my dog and undermined trust between us. There were also inappropriate remarks made during sessions. In one instance, when my dog was in heat, the situation was handled with urgency and comments that felt unnecessarily harsh and unprofessional rather than supportive or either none at all— considering the unnecessarily drive of Mike, the trainer/part-owner, to worsen an very minor situation. More importantly, I observed behavioral regression in my dog over the course of training. Skills she had already learned became inconsistent, and introducing new methods (such as hand signals that were not part of her original training) without proper transition seemed to create confusion. The inconsistency between how I was guiding her and how the trainer intervened made it difficult to maintain structure at home. Customer service was also a concern. Phone interactions were often abrupt, with being placed on hold without clear communication and occasional argumentative responses. In-person interactions at the front desk were inconsistent as well. On one occasion, a staff member physically moved my dog’s leash to reposition her without asking, rather than communicating directly and respectfully. A simple request to adjust positioning would have been more appropriate. I’m sharing this to highlight concerns around communication style, training consistency, and overall handling approach. A more collaborative and respectful environment would make a significant difference for both dogs and their owners.

Been bringing my dog for daycare for 6 months - all was well UNTIL they began a new policy - No human needed in the 'teacup' room unless there are 10 dogs. Website clearly states dogs will receive 'a safe, SUPERVISED, enriching experience'. I watched a dog eat another's poop because it was unsupervised. Tried to call and couldn't get a person on the phone. I wasn't notified of the change and I have 10 day re-paid package for daycare. I'm will be demanding a refund unless this policy is remedied. Can't recommend leaving your small dog at Camp Bow Wow at this time. Can't speak for the medium or larger dogs.

My dog almost died after boarding here a week. If I had picked her up even 10 minutes later, she would gave been dead. It turned out she had pneumonia and was clearly gasping for breath. Her throat was swelling shut she was gasping so hard. Took her to the closest vet two blocks away. Her tongue was turning blue, she was intubated to literally save her life. The thing that upset me was NO ONE NOTICED. If I hadn't been there, she would have laid down and died and they would have just thought she was sleeping. $1500 vet bill later (so far) wasn't worth saving some money from having an in home person come in. 7 news just did a story on them that another dog died of an allergic reaction and no one did anything for half an hour. They were also overbooking and putting dogs in laundry rooms and closets instead of a kennel. Hard no from me.

They are not transparent at all. They have a very high employee turnover. Every time I drop off my dog at the Camp Bow Wow facility, if a dog gets constipation, or poop gets stuck in thier butt, they would call us and ask if they could clean it up. I wondered how much. They said $25. I asked for a picture. They never sent me a picture. They are hungry for money. They even asked us for a tip. Seriously? They have webcam but provide to be viewed between,I believe 9 am to 6:30 pm. It is unfair that we are not able to view at any time. It tells us they are hiding something from us.

I want to warn other dog owners about my recent experience at Camp Bow Wow in Grapevine, Texas over Thanksgiving. My dog has stayed here many times without issues, but what happened this time was unacceptable, dangerous, and negligent. Camp Bow Wow advertised a $5 “special Thanksgiving dinner” of “turkey, green beans, and pumpkin”. At no point did anyone disclose that the “turkey” was actually Great Value processed deli meat, not real cooked turkey. When I picked up my dog, an employee casually told me, “Oh, she has a bit of loose stool, probably from the dinner.” This was not “a bit” of loose stool. My dog was lethargic, shaking, and having puddles of bloody diarrhea. I had called ahead before pickup and no one mentioned she was sick. Had they notified me, I would have come immediately. After seeing the magnitude of bl00d, I called to ask exactly what they fed her. That’s when I learned it was Great Value oven roasted deli turkey—something any knowledgeable pet-care provider should know is unsafe. The ingredients include: Sodium phosphate, carrageenan, potassium lactate, sodium diacetate, sodium nitrate, modified corn starch, and very high sodium levels—all of which are known to irritate a dog’s gastrointestinal system and can be toxic in large amounts. I had to rush her to the vet, where she was put on three medications. She was ill all weekend, and thankfully feeling better today. What reputable boarding facility feeds processed deli meat to dogs? This is basic, common-sense pet-care knowledge. If Camp Bow Wow does not understand the dangers of these ingredients, what else are they doing that isn’t safe? I’ve trusted Camp Bow Wow many times before, but after this experience—lack of transparency, poor judgment, and failure to notify me when my dog became ill—I can no longer recommend them or trust them with my dog. Please be cautious and ask detailed questions before leaving your dog here. Don’t assume they know what’s toxic just because they work in pet care.

Kind staff, good service. Has always been communicative, reliable, and friendly service!

When I picked up my dogs recently one was coughing and our other dog had black bowel movements. The following day we took our two dogs to the vet and they said one dog had kennel cough and a skin rash from where they were boarded. The second dog the vet felt he must of gotten into something at Camp Bow Wow. I tried to email and text them and asked in a email who is the manager so I may call them. The other dogs are now open to kennel cough and the skin irriation being it can transfer to other dogs.