Came-Ro RemovalsReviews of cameroremovals.com

The collection of my goods was scheduled on the 19th August between 3-6pm (which was an estimate I hadn't been made aware of). I had to call and message multiple times to get updates as at 7pm the driver was still not there to pick up my boxes. He finally showed up around 9:15pm preventing me from meeting a friend who went alone to a show she gifted me with (and which wasn’t refundable). No apology nor compensation, but this wasn't the worst part. I WAS LEFT WITHOUT MY BELONGINGS FOR OVER 3 MONTHS ! It has been a constant battle to know where my goods were and when they would leave the UK. A total of around 70 back and forth emails/calls to get updates on the status of my move over the past 3 months (Sept-Nov 2022). Although Julie and Chloe Duncan (both managing the clients at Came-Ro’s office) were professional and communicating in a timely manner, I was extremely stressed and worried by this massive delay. At some point, I even started to question if they really had my goods as I couldn’t believe it would take over 3 months to move from the UK to Switzerland with a part load collection whereas I was told it would take 7-14 working days! This affected both my professional and personal life as I felt constantly anxious and worried, and there wasn’t a day going by without thinking about this whole situation, feeling totally powerless. All my winter clothes were in my move resulting in borrowing clothes and buying new ones. Every week, I was given the same reasons “justifying” why my goods were still at the Birmingham warehouse (i.e. customs’ delays resulting in massive backlogs and so on). After 2 months, I was so frustrated with Came-Ro that I was going to take the matter further and seek legal advice. This didn’t worry them at all, and I was told that I could phone the warehouse manager (Ciprian, whose English was trying to understand) in order to get further updates regarding the loading and shipment of my goods. It probably was the worst thing to do as he ended up shouting at me saying that if I wasn’t happy, I could come and take my goods back! I was beyond shocked by his aggressive and unprofessional behaviour, and hung up more stressed than ever. A couple of weeks later, when things finally started to move on, the departure of the truck was again delayed because of another customer (sharing the same truck) who didn’t provide the required paperwork for their move to Switzerland. This resulted in another 3-week delay. At this point, I was hopeless and thought that I would never see my belongings again. On the 25th November, when I finally had an update from Julie saying that the truck had left the UK and was on its way to France and then Switzerland, I was given vague estimates regarding the delivery date. When the driver got there, I had no notice at all and received an email saying the driver was downstairs! By chance, I was there and available to receive the goods right away. When I started to open my boxes (some of which were in poor condition) and my suitcases, I immediately saw that everything was damp. All in all, it was a nightmare and I wish no one to go through a move like this. It was not worth the money I paid (£700) and I definitely do not recommend Came-Ro.

This removal company damaged our furniture (we have before and after photos and videos). The bed is a sleepmotion hydraulic bed (£1400) as my husband has spinal fusion surgery so needs this. The bed had screws missing, a bent metal post (stood on?) scratched and chipped on the solid wood and a broken foot. The £800 mattress was ripped, dirty and smelt musty. The dressing table had a broken leg and a foot missing. Other smaller items were scratched and broken. Items were quoted as being “blanket wrapped” while in storage. We have receipts as all furniture was new. We have had no explanation as to why the items were in this condition and no apology. I phoned and emailed 2-3 times a week. I tried to negotiate and was offered £100. I sent a quote for the bed to be painted €600 as the restorer said it was beyond repairing. I heard nothing and my emails got a standard response “ I will speak to my director and get back to you”. I informed the company that I would wait 4 weeks from delivery and then start proceedings at the small claims court. This finally prompted a response and we settled on a figure. Emotionally, I have been upset and can’t believe a “professional” company could behave like this and treat our hard earned for belongings in this way. The furniture was for our new extension but we don’t want it now as it’s broken and looks old. I have had furniture for 30 years that hasn’t suffered such treatment.