camelotels.kross.travelReviews of camelotels.kross.travel

The worst experience ever!!! We came in the building, the door was open- why? Because the lock was smashed- probably by the angry customer like me!! But ok, I thought, it happens. The lock of our apartment was also smashed, I took a picture so they don’t accuse me of that. In the morning, it all started. We didn’t have hot water, we didn’t have heating in the Winter, in Vienna, in February. Outside was 2degrees, inside was 15, probably. They called the “handyman” guy who came at 1AM- yes, AM, smelling like he was drinking and in the bar. He was on the phone- not fixing the Heater for one hour, he didn’t fix it and he left. Still in the morning we didn’t have hot water. They wrote us they are going to return us the money- IT DIDN’t happen!! They were just apologizing all the time but no ACTION NEEDED. Thank god we were leaving, but be careful, they are on Airbnb and if you see Karin, Yasir, Raju Rock, Muhammad- DO NOT BOOK it.

Komplett Mangelhaft. Hatten in Wien ein Apartement. So dreckig!!! Es wirde nicht geputzt! Alles dreckig. Haare im Bad, Spiegel schmutzig dusche dreckig wc dreckig.

Warning: This is a long review, but future guests must read it to set realistic expectations. I want to start with this: check-in was never smooth. The entry process involved an electronic lock handle, which turned out to be a major hassle. Here’s how it went: We arrived at the property on December 21 at 3:47 PM and followed the instructions to enter using the code provided. However, the code didn’t work. I immediately contacted the WhatsApp number given in the guide, but the message didn’t go through. Attempts to use the Airbnb messaging system also failed, as the host didn’t respond promptly. Desperate for assistance, I went downstairs to find someone who could help. To my surprise, I met other guests experiencing the exact same issue. When I asked if they had the same host, they showed me a completely different contact number than the one I had. They mentioned that their host was also slow to reply. After struggling and waiting outside in the cold for nearly an hour, I finally called Airbnb support for help. At 4:34 PM, the host finally responded, providing instructions to open the key box outside the apartment. Once we got inside, I immediately noticed that the apartment didn’t match the photos on Airbnb. The sofa beds were in different places—likely left that way by the previous guests—and it seemed the cleaning team didn’t bother to reset the furniture. While this wasn’t a big deal to me, it was the first indication of subpar upkeep. Missing Essentials and Poor Amenities As I explored the apartment, I found several disappointments: • Towels and toiletries: They only provided 2 towels and 2 rolls of tissue paper for a 4-day, 3-night stay. • Basic kitchen essentials: There was no salt, pepper, oil, coffee, sugar, or bottled water. When I inquired about these, the host responded without empathy, simply stating that they don’t provide such items—even slippers for indoor use. • Dusty furniture: The furniture was so dusty you could write your name on it. • Dirty kitchen: Under the kitchen stove, I found a hairball and a detergent scoop, clear signs that the area wasn’t cleaned properly. • Bathroom issues: • The toilet and bathroom were separate, but the toilet lacked any water source or bidet, which made it inconvenient. • The bathtub had a half curtain, which caused water to spill onto the floor—a slipping hazard. • Dangerous stairs: The apartment was on the first floor, with no elevator. Carrying luggage upstairs was difficult, especially because there were no lights on the stairs leading to the first floor, making it unsafe. Heater Malfunction On December 24, we woke up early to prepare for our next trip to Switzerland. Unfortunately, the heater wasn’t working, so we had no hot water. We were forced to leave without taking showers, feeling cold and unclean. Ironically, after I reported this issue following our departure, the host finally apologized and showed some empathy—but by then, it was far too late. Lack of Customer Focus To top it off, the host sent a message asking for a 5-star review, claiming anything below that would hurt their business and urging me to address any complaints privately. This felt inappropriate, considering the poor service and all the inconveniences we faced. Missing Items That Should Be Provided: • Shampoo, body soap, toothbrushes • Indoor slippers • Salt, pepper, oil, sugar, and bottled water • Sufficient tissue paper and garbage bags Final Thoughts From the beginning, this stay was inconvenient. For the price we paid, we expected better service and basic amenities. It’s disappointing that the host focused more on extra fees than on providing quality service to their guests. I’m sharing this review so future guests can set realistic expectations and decide if they’re willing to deal with these shortcomings.

We haven’t even gotten through our first night of stay here, we have been sat here on the couch of this apartment for 3.5 hours trying to negotiate a refund out of these scam artists because the place is disgusting. -Shower screen is completely missing and the actual frame itself is off the tracks and flopping around. - There is MOULD in the microwave and in the bottom kitchen cupboards, along with a large array of cleaning chemicals with lids missing and used cleaning rags flung all over the place. - Hairs, dust balls and dead bugs on the floor. Dust covering ALL surfaces. - A clothesline of crusty towels that are still damp from obviously being used to “clean” the place before we checked in. - 2 pairs of old sandals sitting in the kitchen, used soap bar and other personal shower products left in the shower, eggs (who knows how old) left in the fridge. - Bedroom cupboard door completely broken and barely hanging onto the tracks. - The main door has a lock but there is a deadbolt and a chain lock that is completely out of commission and makes the security of this place even less than it already is. I wouldn’t have any other way of describing this other than this is verging on a crackhouse. The pure audacity this “company” has portraying themselves as some legitimate business and refusing to take accountability for this appalling situation is vile.

Schreckliche Firma, hatten keine Ahnung von unserer Buchung als wir einchecken wollten, es gab monatelang Probleme, man kann kaum mit ihnen kommunizieren, das Whatsapp-Profilbild ist fake, ständig ändern sich die Namen aller Besitzer und Ansprechpersonen. Ich weiß nicht genau wie, aber ich bin mir sicher, dass da nicht alles legal abläuft. Wir sind jetzt wieder ausgezogen und haben natürlich unsere Kaution nicht zurückerhalten. Wir werden alles versuchen, unsere Kaution zurückzuerhalten, aber niemand sollte mit dieser Firma zusammenarbeiten und alles vermeiden, was mit diesen Menschen assoziiert ist.

Hatten das Apartment für eine Woche gemietet. Das Einchecken wurde schon zu einem Nerventest. Ursprünglich Liebhardtgasse 16 gebucht, Liebhardtgasse 11angewiesen. Beschreibung wies eine weiße Eingangstür an, nicht weiß, sondern braun verwittert. Appartement in 1. Etage angeblich, gab es nicht. Durchs Haus geirrt, mehrfach per WhatsApp Kontakt. Englisch und das Gefühl mit Automaten zu kommunizieren. Flure dunkel. Irgendwann rief dann jemand an und wir versuchten weiter unser Apartment zu finden. Während dieser Suche stolperte ich über eine nicht gekennzeichnete Stufe im Erfgeschoss, wo sich dann endlich doch das Apartment befand. Nächsten Morgen ins Krankenhaus: dicke Schwellung und Bänderdehnung. Über dem Eingang hing übrigens ein Stromkabel, an welchem wohl mal eine Birne hing. Diese wurde gestern dann auch wieder repariert. Und beleuchtete die Türe mit Nummer. In der Wohnung: Schublade unterm Herd mit Dreckresten. Küche rechts Fuge zur Wand, völlig dreckig. Filterkaffeemaschine ohne Kaffeekanne. Nur 2 Mülltüten, 2 Rolle WC Papier, Dekorahmen WohnSchlazimmer kaputt, Loch in Decke überm Bett, Schäden an den Wänden. Heizkörper ohne Funktion, in Küche EHeizung. Schlechte Handwerkliche Arbeiten. Eigentlich ist ein Stern noch Zuviel. Wir werden Camelotels mit Sicherheit nicht mehr buchen.

Die Unterkunft war dreckig und es gab ein Problem mit den Sanitären Anlagen, die erst nach drei Tagen und mehrmaligen Nachfragen beim Vermieter, „repariert“ wurde. Darauf folgte ein Wasserschaden in der Wohnung, bei dem das Wasser aus dem Boden raus gedrückt wurde. Dann passierte nichts mehr um dies zu beheben. Die Kommunikation mit dem Vermieter gestaltete sich recht schwierig und war nur über What’s App Nachrichten in English möglich. Immer wieder wurde auf das Managment verwiesen, dass es sicherlich nicht gibt. Nach mehrmaligen Nachfragen ob es eine andere Lösung gibt wurde nicht reagiert. Rückerstattung oder Entschädigung gab es bis dato nicht. Das Unternehmen ist absolut nicht vertrauenswürdig und unseriös.

In der Wohnungen waren Mäuse, überall weiße Flecken. dort möchte man definitiv nicht übernachten. Die Vermieter am Telefon sind sehr unseriös, die wollte eine Person schicken für die Reinigung, aber das hätt uns nichts gebracht. Die Haupttür konnte man nicht schließen. Es waren Zimmer da wo nur ONE NIGHT STAND betrieben wurden. Alles war verdreckt und heruntergekommen. Am Telefon wurde uns gesagt, dass sie den Manager anrufen müssen damit wir unseren Geld bekommen. Leider haben wir bis dato nichts bekommen.