Camel MountainReviews of camelmountain.com

Response from Camel MountainFeb 1, 2022

Hey again Steve! We have just got your email and have replied you there! If you could wait a few minutes before leaving us a negative response here you would know everything is fine and we are behind you, We have confirmed sending the bag a week ago, and you should receive it until next week after double checking, We sorry maybe the dispatched tracking email was not received by you but it has certainly been sent & everything is under control at Camel Mountain and we have your back always 😊 the most important thing for us is that there's no such thing as a non happy customer at Camel Mountain and we will do everything to make it right. Sorry again for all the delays, you will enjoy your new bag when it gets to you, and if you need anything else from us in the future please let me know anything that has got to do with bags , and we will make everything right from the beginning with a big discount and surprise next time you need anything from us!

Response from Camel MountainOct 4, 2024

Hi Weiwei, I sincerely apologize for the delay in receiving your bag. There were some unforeseen delays that were unfortunately out of our control, but I’m glad to hear you’ve finally received your order. As a gesture of goodwill, we’d like to offer you a special discount on your next purchase as an apology for this incident. Please reach out to us at [email protected], and we’ll make sure you receive a discount code for your future order. Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. We hope to provide you with a much smoother experience next time. Warm regards, Mason The Camel Mountain Team "KEEP ON MOVING"

Response from Camel MountainOct 4, 2024

Hi Kevin, Thank you for your feedback, and I’m glad we were able to resolve the issue and provide you with your tracking information. I understand how frustrating it can be when you don’t receive immediate responses, but I’m happy to hear that you’ve since received your bag. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help. Thank you for your patience, and we hope you enjoy your Camel Mountain bag! Warm regards, Mason The Camel Mountain Team "KEEP ON MOVING"

Response from Camel MountainOct 4, 2024

Hi Manish, Thank you for sharing your feedback. We’re sorry to hear that you had this experience, but we want to clarify a few things. Camel Mountain has a long-standing record of satisfied customers who enjoy the quality and variety of our products, including our customer service. Could you please provide more specific details about the issue you encountered? For example, which product were you referring to, and have you tried reaching us at [email protected]? We would love to look into your case and help resolve any confusion regarding the discount or product availability. Your satisfaction is important to us, and we’re here to assist you in any way we can. We look forward to receiving more information from you so we can address your concerns properly. Warm regards, Mason The Camel Mountain Team "KEEP ON MOVING"