Alexander
Initially I felt badly treated but they put things right
The product did not work for me, and I stopped using it. Some time later I was shocked to be billed $100 for something I did not want. I hadn't cancelled an auto renewal that I was unaware of. I cancelled immediately afterwards. My initial request for reimbursement received a curt rebuttal. I followed up with another request but got no answer. I checked my documentation and found the terms and conditions comprised 11 screens of very small print on my phone. I gave a Trustpilot review that was critical of this response which I thought smacked of 'too bad - you fell for our auto renewal trap' about which Calmio contacted me. After another exchange of emails, they refunded my $100, apologised and admitted the situation had been badly handled. I am grateful for that and his review has been modified as a result. Had it not been for Trustpilot I think I would be $100 worse off.
Response from CalmioOct 13, 2026
Thank you for setting this out. The plan renews automatically rather than being a one-off payment, and that's worth stating plainly here for anyone reading. What I can do is take another look. When someone tells me a charge has landed at a difficult time, I'd rather go through the account myself than leave the matter closed. Please email [email protected] and mark it for my attention, and I'll do exactly that. Emma Lawson Head of Customer Support



