Ro H.
I don't know where the good reviews are…
I don't know where the good reviews are coming from because I did not have a good experience. My first therapist felt like I was a mere annoyance and would send a reply or two that consisted of it being a sentence. The second therapist was full on with questions but would only recite exactly what I replied with. After the initial day they didn't reply or even bothered to. It wasn't their day off. They just didn't reply. I told customer service this their response was "we can switch your therapist again and give you two free days but you'll have to pay again after that." I'm starting to think that the therapist assigned to weekly plan clients are given the short end of the stick. Meanwhile the ones who pay for a full month get more attention and better therapist. Seems fair right? If your only concern is business and making money. I wouldn't recommend especially if you're suicidal or have deeper issues than being stuck at home during a pandemic.
Response from CalmerryApr 29, 2021
Hello Ro. Thank you for sharing your feedback. We are deeply sorry to hear your feedback. Please note that the same therapists are assigned to all kinds of subscriptions. As we informed you, your 1st therapist had to leave abruptly due to health issues, and we are sorry that it caused you some stress, this was not ours, nor the therapist's intention. Also, we offered you 1 free week with the new therapist without the need to pay later. We truly wanted you to have a good experience with our platform, as our main goal is to help people. Feel free to reach out to us anytime, we will be glad if you could give us another chance.