CalmaraofficialReviews of calmaraofficial.com

Received ring and bracelet, the bracelet did not match the description or have the logo etched on the bracelet, on the website it showed 4 areas where the magnets should be placed, the bracelet i received had 6 areas but only 2 magnets, one on either side. Not even sure they are magnets, which protuded out and glue spots everywhere. Contacted Calmara sent photo evidence, they agreed to send a replacement, sent tracking details where I could see it came into the UK then slowly got further away, and delivered to somewhere in Northern Ireland. Checked with Royal Mail they confirmed the tracking number was against an address in Ireland. Contacted Calmara they were apologetic again but stated it shows as being delivered and asked me to check the tracking link again and Royal Mail. The information is no different. What an absolute joke of a company that can't recognise they are at fault. I've requested a full refund 3 times and still tiptoeing around without addressing their mistake. Awful company selling items that are of a very low standard and not reflective of the items they show on their website, misselling items at its best! Well done Calmara you must be so proud at ripping of customers!!!! Don't waste your time with this company. Shocking!!

DO NOT BUY CALMARA! I bought the ring & bracelet bundle set in chrome silver. Took nearly 3 weeks for delivery when it was meant to be 5 working days. American jewellery company but the products were shipped from China!?! When it arrived the jewellery was not in the Calmara presentation box as showed on their website, instead bracelet was in a small clear plastic bag & the ring in a drawstring bag! Carefully inspected both items & they are definitely NOT what is advertised on their website! The website shows on the inner side of the ring & bracelet is the engraved Calmara logo, the items I received had no engraving at all or no logo to show that their Calmara jewellery. The website also shows their bracelet has 4 magnets on the inner side with 2 placed at each end of the bracelet, the bracelet I received has 6 magnets with 3 placed at each end & now 1 of the magnets has fell off the bracelet! Honestly after waiting all that time for delivery & then to be left with what definitely is a tacky cheap version of the jewellery they advertise on their website. Will NEVER BUY AGAIN from this company, ABSOLUTE SCAM!

Awful company, I purchased a ring and it is far too chunky for me. I submitted 3 returns forms and contacted Customer Service via email and no response for over a week…

Been trying for over 3 weeks to return this item as it is not suitable. Do not buy from them.

Don’t even bother. Shipping took up to 14 days even though I paid £7 for express shipping. After going back and forth I finally got it refunded. My items have just turned up and the quality is a joke, glue smothering every “magnet” on both the ring and bracelet. One of the magnets don’t even fit in the hole. And the “adjust to size” is also not true. There is no way you’re adjusting the ring to size

I’ll be siding with the negative reviewers on this one! Didn’t receive my order at all and customer service basically said it was delivered and that’s that! So as far as the customer service goes it’s non existent! But when I did complain I was sent a bunch of photos via email which only showed my order on paper and then boxes of items and packages at different points of the shipping process, non were actually my parcels but plenty of others also showing names and addresses of other customers, so they also know nothing about data protection either! What the photos do show is the absolute joke of a product they sell, on the website they look very thick and sturdy and well made, presented well in boxes giving a very premium look….all I say is look at the pictures and if your thinking of ordering please think twice as if you do actually get lucky enough to receive your order it won’t look or feel like anything you expected! No boxes, just in little sealy bags with a 20p little black string pouch, and they look paper thin and just cheap! If they do the job they say they do I’ll be very surprised! Edit: I’ve already made contact as stated and I have the replies which I’ll be passing those on to trading standards as well! You won’t resolve anything! I just hope nobody else falls for it!

I would avoid at all costs. Once I eventually received the ring I ordered, I was disappointed from the start. Poor packaging and the ring in a small pouch. I tried the ring on.....it was a poor fit, but not to worry, it's adjustable, right? I didn't attempt to adjust it, I wrapped the ring in its original packaging, and for all intents and purposes, the ring was/is as new as it was when dispatched. Several emails later, being led to believe, requesting a refund couldn't be easier....i beg to differ. After eventually receiving a response, 3 or 4 emails later, I was then asked to complete an refund request form to be submitted, for my request to be "considered". Even then, I had to chase it up. At which point I received a reply, simply telling me, my refund request was not approved!! No reason, other than the ring needs to be in an unused, new condition. I would suggest, unless you fancy the challenge of dealing with their poor customer service, in the event you'd like a refund, I wouldn't go near this company with a barge pole!!!

Totally ignore you if you ask for a refund.. Sent so many emails and no reply Can even goggle CEO information... Leave well alone They also dont accept paypal so you can do a claim.