Anuna N.
THE WORST COMPANY EVER
THE WORST COMPANY EVER They claim they have a money back guarantee and that they offer refunds the absolutely don’t and they will decline your refund for absolutely no reason at all and then ignore your emails. Avoid at all costs. I purchased two rings for around £30 for both, opened them, realised they were way to big and thick for the person I bought them for so emailed asking for a refund. They replied saying a bunch of nonsense about how the rings are adjustable (they’re absolutely not unless you are the Hulk), and then I kept asking for a refund declining all other options. They then sent me the return link to which I replied I had already submitted it so just give me the address to return the rings to. They then out of nowhere said they’re declining my refund and there’s nothing I can do. They then went on to ignore all my emails and totally avoid me. STAY AWAY TERRIBLE PRODUCTS AND EVEN WORSE EMPLOYEES.
Response from CalmaraofficialJul 11, 2025
Hi Anuna, We’re really sorry to hear about your experience – that’s definitely not how we want anyone to feel after shopping with us. To clarify, our return policy clearly states that we cannot accept items that have been worn or used. This is primarily for hygiene and safety reasons. If the rings had been opened and tried on, that may be why your return request was declined. We do understand your frustration, and while our rings are adjustable for most customers, we also know everyone’s experience can vary. That’s why we always try to offer other solutions where possible. Thanks for the feedback – it helps us improve. Tina – Team Calmara