CallRailReviews of callrail.com

All around I think it's been good and very useful. Sometimes it's hard to hear the voicemails but I'm not sure that's their fault.

Excellent customer service, and very responsive support team.

Customer service is great and so is the product. It really took my business to the next level. I can see where the quality leads are coming from and helps me optimize and grow my business. Such a friendly price too. So thankful for call rail.

First, we use a tracker to track the effectiveness of calls. It helped filter traffic. We started using the tracker for other clients and are now satisfied.

Shafted old users! I was a Phonewagon user and, as per other reviews, they have switched our account to different terms (none of which agreed before, rather it was dictated!). It would have been nice for them to honour terms offered by Phonewagon, but no!

As a Phone Wagon customer I've been forced to transfer my account to Call Rail. Call Rail promises a seamless migration process from Phone Wagon but their support has been absolutely non existent. I cannot create new phone lines, I cannot get a reply from the correct department, and my numbers are set to expire in less than 10 days. Terrible and non existent service.

Best phone tracking platform by far!! I know know where are my calls are coming from and I know know what campaigns are performing and which ones are not!!

Their account rep David Bollinger sold us on using their platform and after they received the cc he basically left us out to dry. Did not help with the implementation of call tracking and form tracking. It took half a month to set up correctly. I emailed and asked for a prorated bill just to be ignored. Their account executives are horrible. Not to mention the platform is insanely expensive. The platform does have some great features, but good luck setting up the keyword report (which is why you get this thing). You will get 0 help from the account rep. He will send you long articles with links, but on the onboarding, he will schedule a skype call and walk you through. Better take notes because that is all you get.