CallRailCallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Internet & Software · ALBANY, Georgia
Excellent
Internet & Software · Suwanee, Georgia
Excellent
Internet & Software · Alpharetta, Georgia
Excellent
Internet & Software · Atlanta, Georgia
Excellent
486 approved reviews, newest moderated first
Aditi
It was a great seamless company; till 2021, 2022, they doubled their prices and halved their services, no longer a dependable company. Poorest customer service, almost scammy in adding features, double charging and closing accounts randomly.
maor M.
Horrible service, if you have a business, run away from call rail, and especially their lead center, endless problems, horrible customer service, I had a problem with the user, he got stuck on busy, so it was not possible to receive calls. I was unable to answer my customers! I lost a lot of clients as a result. I opened 7 tickets, and no one contacted me. Ticket number 426829, horrible service!
Sean O.
Callrail has charged us tens of thousands of dollars in "overage fees" for minutes that were taken up by SPAM calls. After speaking with the tech support I thought they were headed toward some type of refund. They admitted that our volume of SPAM calls was VERY high and it was causing the overage minutes. They seemed confident that we would be able to get reimbursed for the overage charges. But when we finally reached the billing department they said "Regrettably, we do not offer any refunds for spam callers. You have the option of marking unwanted callers as spam. If this is done prior to your bill cycle ending, then the calls will be removed from your call log. The following links will help to this end, as well as help to reduce spam callers." So buyer be warned: if they charge you through the nose for overage minutes you need to mark them as "SPAM" manually BEFORE you bill or it's too late. This has been a HUGE waste of time and money for us.
Response from CallRailAug 1, 2022
Hi Sean - I am so sorry to hear this happened to you. I was just in touch with our support team and a member is going to be in touch ASAP to make this right. In the meantime, if there is anything I can do to help, feel free to send me a note at [email protected]. Thanks, Heather from CallRail
Yulia V.
great company
Paula P.
CallRail has been very helpful regarding our review process. We are looking into some of the other additional services. It would be nice if there was a package deal rather than a flat cost for each additional feature.
Abhinay P.
Great tool for tracking campaigns. However we noticed that from time to time the integration with salesforce would be automatically disconnected. Would have been great if there was a notification sent when this happened. Or better yet there was more stability around it.
Mukesh P.
easy to use tool and good support they have google ads integration too
Francisco E.
One of the most simple solutions in the market. Very well thought out and integrated where it needs to be. Just limited in terms of country coverage, through that said, focus is usually a good thing.