CallRailReviews of callrail.com

Great service, fast help if you need it.

While CallRail probably offers the most features and yet the best pricing for a call tracking service. It literally has all features you may imagine. However, firstly I found the whisper message/recording call flow to be slightly glitchy at times. Secondly, due to NAP consistency issues, a call tracking service was rendered useless to us. I think CallRail should notify each incoming customer of this issue before they pay/join. Lastly, inability to forward text messages to a main company phone also made it less intuitive to use. Don't get me wrong, it is a great service but it just wasn't for us. However, adding some new features and fixes could have made it even better.

Works great overall.

Call Rail does it all! Simple to use, reasonably priced, and perfect for our business! Much better then the competitors!

CallRail is a great product. I is really easy to use for managing tracking phone numbers and calls. The inbound/outbound recording feature is excellent. The mobile app is functional but a little clunky. Also, they need to add the ability to send/receive photo text/SMS messages.

Easy to use and configure. I especially like the fact that their basic plan includes several (10, I think). Other companies charge for every number.

Good tech and good support.

Great services and options!