CallonDocCallondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Cathy B.
I like this company and have not had a problem with the service they provide. They usually act in a timely manner.
Response from CallonDocDec 29, 2024
Thank you for the positive feedback! We're glad to hear you've had a great experience with our service. - JS
mike H.
Easily to get diagnosed with the question ask by you. Not worrying to drive to Med Clinic
Response from CallonDocDec 16, 2024
Thank you for your positive feedback! We're glad to hear that our service made it easy and convenient for you to get diagnosed without the hassle of visiting a clinic. Your satisfaction means a lot to us!
Joe D.
Easy to use and I got my much needed meds like 10 hours later the following morning. Having a fast turnaround on getting the meds you need when your sick is everything. Would highly recommend
Response from CallonDocNov 26, 2024
Thank you for your kind feedback! We're thrilled to hear that our fast turnaround helped you get the meds you needed quickly. Your recommendation means a lot to us! Feel better soon! - JS
Kelly D.
Spot on with treatment. Very fast turnaround. Will use them again if I cannot get in to my primary.
Response from CallonDocNov 26, 2024
Thank you for the kind words! We're glad to hear that the treatment was spot on and that you had a fast experience. We're always here if you need us again in the future! -RP
Allie
Originally I had an issue with the doctor not prescribing me the correct amount of refills I paid for and responding with coldness toward my situation and condition, even after I sent medical documentation, which was extremely disheartening and frustrating. However, when I reached out to the staff, I did eventually receive the correct amount of medication and an apology for the error/inconvenience the doctor caused me, which I definitely appreciate. For that reason, I am changing my rating and granting four stars to callondoc services. Thank you to Gervin & Jhon of the support team who reached out to me to resolve the issue. I really appreciate the integrity this company showed in the end, and would feel comfortable using their service again in the future because of their accountability.
Response from CallonDocNov 8, 2024
Hello Allie, This is Gervin, and I am one of the support staff at Call-On-Doc. I am truly sorry to learn about your negative experience. We'd like the opportunity to resolve your concerns and earn your continued trust. I want to assure you that our team remains committed to your well-being and is here to assist you. We kindly request that you send us a message through the help desk in your Call-On-Doc account as we are unable to pull up your account using the reviewer’s name only. This will help us have a detailed discussion so that we can thoroughly investigate your concerns to assist you accordingly. To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages. Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.
Joshua M.
They quickly got me the antibiotics I needed, but ignored my request about giving it to me in a drinkable oral solution. I have trouble swallowing pills, so it was frustrating that the first thing I saw on the prescription was pills. Update: They were able to get me the prescription I needed in a non-pill form, but it took some additional communication to get them to change it. I'm rating you guys higher because you fixed the problem, but my experience was still kind of frustrating.
Response from CallonDocNov 1, 2024
Hello Joshua, This is Gervin, one of the support staff for Call-On-Doc. I tried calling twice earlier to provide an update regarding your prescription. First, I want to thank you for providing your feedback. Please know that we take all feedback seriously as it helps us improve our services. I also apologize for any inconvenience this may have caused you. I would like you to know that our medical provider sent a new prescription for an Oral Suspension to your pharmacy and I was also able to verify through a call that they're now processing it. You may now give them a call to schedule a pickup time and so you can also request to expedite their processing if needed. We genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care. I hope everything is now resolved to your satisfaction. Again, we are truly sorry for the inconvenience this may have caused you. Thank you once again for your time and for being a valued patient of Call-on-doc. If there’s anything else we can assist you with, please do not hesitate to let us know.
Diane M.
Would use again.
Response from CallonDocOct 31, 2024
Thank you so much for the 4 stars, Diane! We hope to get that one more star next time. We are happy to know that you find our services fast and easy. We are also grateful for the opportunity to be able to assist you with your healthcare needs. If you need any assistance in the future. Please do not hesitate to let us know. We're here for you! - GB
Layla Damali C.
Easy and quick. I will say that when I called the 888 number to check my status, the lady said I had the wrong number, she asked how much I paid, I told her $39, she said nope, they charge $79 and I had the wrong number
Response from CallonDocJul 11, 2024
Hello Layla, I'm Joyce, one of the medical staff here at Call-On-Doc. Thank you for taking the time to provide your feedback. We are thrilled to hear that you found our service easy and quick. We aim to make every interaction as smooth as possible and appreciate your kind words. We apologize for the confusion regarding the phone number and pricing information you received. Your experience is important to us. Our team is dedicated to providing accurate information and exceptional customer service. If you have any further questions or need assistance, please do not hesitate to contact us directly. We value your business and look forward to serving you again.
