Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hello,
This is Rosh, one of the support staff here at Call-On-Doc.
We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription. We are committed to providing timely care, and we regret that we did not meet your expectations in this case.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
LS
Logan's Gaming and B.
Terrible
Terrible, sent my info with payment in around 830pm and said it would be 2-3 hours to get response/ treatment plan. Woke up the next day expecting something, and it still was pending. Had to send a message to customer service and then it still took hours to get anything accomplished because they were having trouble with their prescription platform. I have been dealing with sinus infection for almost 10days trying to get over it naturally and finally broke down to get some antibiotics for some relief, but it’s taking so long to get them I’m almost ready to go through a different site and pay again because I’m so miserable!!! Will never use this site again.
Response from CallonDocFeb 8, 2026
Hello,
This is Rosh, one of the support staff here at Call-On-Doc.
We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait for your prescription. We are committed to providing timely care, and we regret that we did not meet your expectations in this case.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
AD
Ash D.
Garbage!!
Garbage!!! It has been days trying to get refills for scripts that I have been on forever but my doc moved out of town and I am trying to find another primary. Instead of requesting all info they need they request one piece then when I provide that they wait a whole day then request another piece of information then wait another day and request something else. They took my money but keep finding every excuse not to provide me refills. They aren’t narcotics. It literally Bp meds and diabetic meds. Playing with people’s lives is what they are doing
Response from CallonDocFeb 15, 2026
Hello Ash,
My name is Marvin, and I’m an Medical Assistant at Call-On-Doc
We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
ES
Eleanor S.
Absolute scum
Refuse to honor terms of agreement. Customer service have zero care or accountability.
Response from CallonDocJan 28, 2026
Hello Eleanor,
This is Rosh, one of the support staff here at Call-On-Doc.
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. What you described is not the level of service we aim to provide, and we understand how frustrating this must have been.
We take concerns about our terms of service and customer support very seriously, and we regret that you felt unheard or unsupported.
If you’re open to it, we would welcome the opportunity to review your specific case and see how we can help resolve this matter.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
VB
VB
Waste of time
I initiated a so-called visit on Friday, January 16, asking for a prescription to the medication I needed. I answered the questions and provided the name of the medication and correct dosage. After a considerable delay, which they explained as some technical issues with their system, they finally replied asking for a picture of the used bottle so they could confirm the dosage. This was strange because the dosage is standard, and any medical professional would know it. Well, I did not have a used bottle because I am not using the medication all the time, I only need it periodically when the symptoms return, once a year at most. Then they asked me for a phone number of the pharmacy which was last used to fill it. I am not sure how they believe it is even possible for a pharmacy to disclose someone else's private medical records. I did not want to give them this opportunity because I did not feel comfortable. The bottom line is that I requested a medication I needed, provided a correct dosage, so all they had to do was send the prescription to the pharmacy. Instead, they gave a me a run around, which included sending me the messages which were literally repetitions of the previous ones, word to word. After a long delay they agreed to refund the money I paid. I wish I could rate them with zero stars, but one star is the minimum. The only good news is that now I know exactly which company to never, ever use, they are not helpful in any way. I am an old woman with some mobility issues, so it is not easy for me to just get up and go to see a doctor in the office. I was hoping to get the medication I needed relatively quickly, as they advertise on their website, but this turned out to be just a huge waste of time.
Response from CallonDocJan 22, 2026
Hello VB,
We sincerely apologize for the frustration and disappointment you experienced during your recent visit and thank you for taking the time to share your feedback.
Certain verification steps are required to ensure patient safety, we understand that these were not clearly explained and that the process left you feeling unheard and inconvenienced. We appreciate your patience, and we acknowledge that the delay ultimately led to a refund rather than the care you were seeking, which is deeply disappointing and we regret that we did not meet your expectations in this case.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future. -Rosh
JE
jerry
I waited for 7 hours and you still…
I waited for 7 hours and you still failed to generate a prescription. Your website makes false and misleading claims, stating that prescriptions are issued within 1–2 hours, which is clearly untrue. After waiting 7 hours with no result, this appears to be deceptive and misleading advertising. I will never use this fraudulent company again, and I will expose this experience on all available platforms so others are aware of your practices.
Response from CallonDocJan 11, 2026
Hi Jerry,
My name is Rosh, one of the support staff at CallonDoc. I’m very sorry for the delay you experienced, and we truly appreciate you sharing your feedback with us. We are committed to providing timely care, and we regret that we did not meet your expectations in this case.
We understand how concerning it can be to wait for an update, especially when our website references a 1–2 hour response window. While this reflects our typical turnaround, we are currently managing a higher-than-usual volume of consultations due to temporary technical difficulties, which has impacted response times. We sincerely apologize that this delay was not communicated more clearly and that it caused you to repeatedly check for updates.
Please know that our team is actively working to resolve these issues while continuing to review each consultation with the care and attention our patients expect. Your request remains important to us, and we truly appreciate your patience during this time.
At the moment, we’re unable to locate your account based on the information available from this review. We’d really like the opportunity to look into this further and assist you directly. Please reach out through the patient portal by logging into your account and navigating to My Account > My Profile > Messages, or via our support page so we can review your concern in detail.
Thank you again for bringing this to our attention. Your feedback helps us improve our communication and overall experience, and we hope to connect with you soon.
JO
John
The website states that responsPromised 1–2 Hour Response, No Reply After 3+ Hourses are…
The website states that responses are provided within 1–2 hours, but I waited well over three hours and still received no response. If you are unable to respond in a timely manner, please communicate that clearly instead of leaving customers repeatedly checking their email with no update.
——————————————————————————
It has now been over 7 hours, and there has still been no response or resolution whatsoever.
Response from CallonDocJan 11, 2026
Hi John,
My name is Kaye, one of the support staff at CallonDoc. I’m very sorry for the frustration you experienced regarding the response time, and we truly appreciate you sharing your feedback with us.
We understand how concerning it can be to wait for an update, especially when our website references a 1–2 hour response window. While this reflects our typical turnaround, we are currently managing a higher-than-usual volume of consultations due to temporary technical difficulties, which has impacted response times. We sincerely apologize that this delay was not communicated more clearly and that it caused you to repeatedly check for updates.
Please know that our team is actively working to resolve these issues while continuing to review each consultation with the care and attention our patients expect. Your request remains important to us, and we truly appreciate your patience during this time.
At the moment, we’re unable to locate your account based on the information available from this review. We’d really like the opportunity to look into this further and assist you directly. Please reach out through the patient portal by logging into your account and navigating to My Account > My Profile > Messages, or via our support page so we can review your concern in detail.
Thank you again for bringing this to our attention. Your feedback helps us improve our communication and overall experience, and we hope to connect with you soon.
NM
N M.
This company is very unethical
This company is very unethical. I paid for a 3 month refill. They only sent in 10 days worth of medication to be refilled and didn’t refund me at all. The medical professional told me 30 days would be sent in at this time and did not even do that. I am still fight g to get a refund. DO NOT USE THIS SITE! They don’t do what is advertised and are the highest priced site for simple refills to be sent in.
Response from CallonDocJan 9, 2026
Hi N m,
My name is Kaye, one of the support staff at CallonDoc. We’re very sorry to hear about your experience and understand how frustrating this must be.
We weren’t able to locate an account or visit using the information provided in your review. We have requested additional information from you and are looking forward to your response so we can check your account and assist you further. You can also reach out directly through the messaging portal (My Account > My Profile > Messages).
We truly want to make this right and appreciate your patience while we work to address your concern.
–KB
