CallonDocReviews of callondoc.com

Response from CallonDocMay 9, 2022

Hi Katrina, if the pharmacy you selected is out of the dosage you need we can always help you switch pharmacies or update the prescription. Our patient support is available 24/7 by call or text at 214-466-6618 or by email at: [email protected]. Please do not wait, we are here to help you get the prescription you need asap.

Response from CallonDocMar 11, 2022

Good morning Sade, thank you for letting us know more about your experience. We do prescribe most medications, but we do not prescribe controlled substances, however, there are alternatives we can prescribe that would still treat the condition in which you completed a consultation for. If you'd like something else prescribed we'd be happy to get that sorted for you. Our patient support team is available 24/7 by call or text 214-466-6618 or email: [email protected]. We'd love to help you and make this a 5 star experience for you!

Response from CallonDocMar 7, 2022

Hi there Dominique, thank you for letting us know more about your experience. We'd be happy to help get this sorted for you. Our patient support is available 24/7-you can call or text 214-466-6618 or email [email protected]. We'd love to make this a 5 star experience for you, so anything you need please let us know : )

Response from CallonDocMar 1, 2022

Hi Darren, thank you for letting us know more about your experience. We're glad that we could treat you and that you were happy with our services, but we apologize that you did not know your prescription was ready for pick up. Just know that with CallonDoc, all prescriptions are ready within 1-2 hours after your consultation 24/7. You can also check the status of your visit any time online via your patient dashboard located in your account. It will show you if your consultation has been reviewed by the doctor and if the prescription has been sent to the pharmacy. You can also always call or text our patient support line for an update at 214-466-6618 or email [email protected]. Know that your pharmacy will also be able to update you on your prescription status so you don't have to drive up there to check. In the future if you need a prescription and it is after 9 pm, we can also send your prescription to any other US pharmacy (some are 24 hours). Know that your care and satisfaction is our utmost priority, so if there is anything we can do to make turn this into an exceptional visit please let us know.

Response from CallonDocMar 1, 2022

Hi there, thank you for sharing more about your experience with us. We're happy we could provide care for you and that you were happy with our service. We're also glad that you were able to get help from our dedicated patient support team. Is there anything we can do to make this a 5 star experience for you? We aim to excel at patient care and would love to better serve you : )

Response from CallonDocFeb 14, 2022

Hello there, thank you for letting us know more about your experience and insight with your review. To provide treatment, the doctor must diagnose you with a condition. If you'd like to know more about your consultation, please check your patient dashboard with notes on your visit there or you can call/text our patient support line and discuss your results: 214-466-6618. We also accept emails at [email protected]. Please reach out and also know that we offer a free 2 week follow up if you need it : )

Response from CallonDocFeb 8, 2022

Hey there, thank you for giving us some insight on your experience. There is no "2 hour response time limit" from patients, we are here to take care of you and make sure your needs are met and proper treatment is provided. We are happy to help diagnose this condition, please call or text our patient support line 214-466-6618 or email [email protected] so we can help resolve this. We have a policy that if we cannot treat you, we refund you. We also offer a free 2-week follow up, this way we can ensure you are clear of the infection. Please reach out so we can help.

Response from CallonDocFeb 2, 2022

Hi there, thank you for letting us know the pharmacy you selected does not have the medication prescribed. We are happy to resolve this for you and prescribe something else. Please email us at [email protected] or call/text our patient support number 214-466-6618.