CallonDocReviews of callondoc.com

Response from CallonDocMar 1, 2026

Hi Vivian, This is Rosh, one of the support staff here at Call-On-Doc. We’re truly sorry that your experience felt frustrating or inconvenient. That was never our intention. Our goal is always to make care as smooth as possible while also ensuring your safety. Because your requested medication can affect kidney function and electrolytes, current labs are needed to prescribe a 90 day supply. This is a medical safety standard we apply consistently to all patients — not a reflection of trust or an attempt to create unnecessary barriers. We issued a 30-day supply to avoid interruption in your treatment and provided a lab order so you can complete testing as soon as it’s convenient. Once we receive the completed lab results, we’ll be happy to promptly review them and prescribe the remaining supply if everything is within a safe range. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocMar 1, 2026

Hello Michelle, My name is Marvin, and I’m an Medical Assistant at Call-On-Doc We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocFeb 28, 2026

Hi Michael, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience. We understand how frustrating and uncomfortable it must have been to feel sick after using the nasal spray, and we’re also sorry to hear you’re having difficulty finding a pharmacy to fill your other prescription. We’re currently unable to locate your account based on the information available in this review. To protect your privacy, we’re not able to discuss personal health details publicly, but we definitely want to look into this and help resolve it as quickly as possible. At your convenience, please reach out to our support team through your patient portal (My Account > My Profile > Messages) or via our chat support page at https://www.callondoc.com/en/chat-supports and include your full name and date of birth so we can locate your visit. We’ll be happy to review your prescription, address your concerns about side effects, and assist with pharmacy options. Your feedback is important to us, and we’d truly appreciate the opportunity to make this right.

Response from CallonDocFeb 27, 2026

Hello Rosie, This is Rosh, one of the support staff here at Call-On-Doc. Thank you for sharing your experience with us. I’m truly sorry to hear that this process was frustrating. We understand that you were simply trying to continue a prescription previously ordered by your former provider, and having to go through multiple back-and-forth messages before receiving the correct strength understandably added unnecessary stress. That is not the smooth or supportive experience we aim to provide. We regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocFeb 23, 2026

Dear Mariano, My name is Marvin, and I’m part of the support team at Call-On-Doc. We’ve been reaching out because your experience matters to us. While we’re pleased that your visit has been completed, we would truly love to hear your thoughts—your feedback helps us refine our services and provide even better care. We’re always striving to improve, and your input can make a real difference. If there’s anything we can do to better support you, please let us know—we value your voice and want to ensure we exceed your expectations. If you still need assistance, we’re here for you! You can continue the conversation at the link below: https://www.callondoc.com/en/chat-supports Thank you for being a part of our community—we truly appreciate your time and feedback!

Response from CallonDocFeb 21, 2026

Hello Maria, My name is Kaye, one of the support staff at CallOnDoc. Thank you for answering our call earlier! We’re very glad to hear that you were able to pick up your prescription. We completely understand how frustrating it can feel when there’s uncertainty about your medication, and we appreciate your patience. If everything is now resolved, we’d really appreciate it if you could consider updating your review to reflect the resolution. Your feedback helps us continue improving our service and making things easier for our patients. Warm regards, Kaye CallOnDoc Support Team

Response from CallonDocFeb 20, 2026

Hi Wesley, My name is Kaye, one of the support staff at CallonDoc. First, I truly want to apologize on behalf of our team for the frustration you experienced. We understand how difficult it can be to seek care—especially without a primary care provider—and the last thing you deserve is added stress from communication issues. We’re really sorry that your experience felt disjointed and not up to the level of care you expected. CallonDoc is designed as an asynchronous telehealth platform, which means providers review and respond through secure messaging. For many patients, this format allows for faster turnaround and flexibility, but we completely understand that it may not feel the same as traditional telehealth or in-person care. Your feedback about the messaging system being difficult to use is very important to us, and we take that seriously. At the moment, we were unable to locate your consultation using the details available in the review. We’ve sent a request asking for a bit more information so we can properly review your case and see exactly what happened. As soon as we receive those details, we’ll investigate thoroughly and work toward a resolution. We genuinely care about patient satisfaction and want to make this right if we can. Please feel free to reach out to us directly through your patient portal (My Account > My Profile > Messages) or via our support page at https://www.callondoc.com/en/chat-supports so we can assist you further. Thank you for sharing your experience. Once we’ve had the opportunity to address your concern, we would truly appreciate it if you would consider updating your review. We hope to hear from you soon.

Response from CallonDocFeb 14, 2026

Hi Renee, My name is Kaye, one of the support staff at CallonDoc. First, I want to sincerely apologize on behalf of our team for the frustration and discomfort you experienced. Being in pain and waiting for relief — especially when you were prepared to drive to a 24-hour pharmacy — is incredibly stressful. We truly understand how upsetting that must have felt. At this time, we’re unfortunately unable to locate your account using the details available in your review. We definitely want to look into this thoroughly and provide clear answers regarding the timing of your visit, messaging history, and prescription status. Please reach out to us directly through our secure patient portal at: 👉 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) If you’re able to share your full name, date of birth, and the email used for the visit, we can promptly investigate what happened and ensure your concerns are reviewed by the appropriate team. While we strive to meet our stated turnaround times, there can occasionally be delays depending on visit volume, medical complexity, or pharmacy coordination. That said, we never want a patient to feel ignored or left without communication. Your feedback is important, and we take it seriously. Our medical team works diligently to review each case carefully to ensure safe and appropriate treatment, and we would truly appreciate the opportunity to look into your specific situation and make this right. Thank you for bringing this to our attention. We hope you’ll allow us the chance to assist you further. – KB