CallonDocCallondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Noel
The process was straightforward.
Response from CallonDocNov 27, 2025
We’re glad you chose Call-On-Doc for your care and hope you had a great experience. If there’s anything we can do to make your visit even better, please don’t hesitate to reach out, feel free to message us anytime: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We’d love the chance to turn your next experience into a 5-star one! -RB
J M.
Working with them is great. I’m still waiting for doctors excuse that is the only frustrating part of experience.
Response from CallonDocNov 13, 2025
Hello, This is Rosh, one of the support staff here at Call-On-Doc. Thank you for your feedback! We sincerely apologize for the delay in receiving your doctor’s excuse. We understand how important it is to have that documentation promptly. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
Rondawagrl
I was skeptical about using this service because there was no phone number to get help if something went wrong. I was pleasantly surprised that they helped locate my prescription and turned it into a good experience.
Response from CallonDocNov 6, 2025
Thank you for sharing your experience! We completely understand your initial hesitation, and we’re so glad we were able to turn things around and provide the support you needed. Our team works hard to ensure every patient has a smooth and positive experience — even when challenges come up. We truly appreciate your trust in CallOnDoc and are happy we could help you get your prescription without hassle! -RB
Mike K.
I have been using goodmd for a while now. This site is better. Quicker and more thorough. I will say they could speed up the transmission of the prescription. I used the Xpress add on and while the treatment plan came through quickly it still took almost 2 hours to transmit the prescription.
Response from CallonDocNov 3, 2025
Hello, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay in prescription transmission. While your treatment plan was processed quickly, please note that prescriptions are sent electronically, pharmacy system issues or delays on preparation are out of our control, sometimes, there are delays with the pharmacy. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
Gin
I scheduled my lab results review and was expecting a phone call. But the Dr’s kept messaging me on text. I don’t like how the providers keep changing and recommendations kept changing. They ended my visit as if I got everything through text (which I didn’t). I did not like how I requested phone and they disregarded that. I had to demand my call visit and then after that everything went well. I would recommend using them just be more specific out front before engaging in more text conversation, if you want a phone call.
Response from CallonDocOct 31, 2025
Hi Gin, My name is Kaye, one of the support staff at CallonDoc. We sincerely appreciate your honest feedback and are truly sorry for the confusion regarding your lab review and communication preference. While our consultations typically begin through secure messaging for efficiency, we completely understand your preference for a phone call and regret that this wasn’t accommodated right away. We’re glad to hear your experience improved after the call, and we’ll share your feedback with our medical team to ensure clearer communication about visit options moving forward. If you have any remaining concerns, please don’t hesitate to message us through your patient portal (My Account > My Profile > Messages) — we’d be happy to review them further. Thank you for recommending us despite the inconvenience. We appreciate your trust in our service. –KB
Michelle
I had trouble accessing the messages, but I’m not sure if it was the app or my cell phone.
Response from CallonDocOct 30, 2025
Hi Michelle, This is Rosh, one of the support staff here at Call-On-Doc. I'm sorry to hear you're having trouble accessing the messaging board. Please note that our lab staff has sent your lab order on the messaging board. Please login to your Call-on-Doc account then go to your profile and on the left side, click Messages. You can also access it using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Please try the following steps if you still can't access: -Clear your cookies and cache. -Use a different browser, such as Microsoft Edge or Safari. -Use a different device if possible. If using an App: -Close and reopen the app to refresh it. -Check for updates in your app store and ensure you have the latest version of the app installed. -Clear the app cache (in your phone settings) to resolve any temporary glitches. -Reinstall the app if issues continue. Let us know if the issue persists, and we’ll be happy to assist you further.
Lina A.
I have used Call on Doc since 2021. Now I cannot get signed in I finally got signed in. I went through all the steps. I could not check out. What worries me is they asked for photo of drivers license , front and back. I complied. I fear that I have been suckered. I got a call today, 10/29/2025, from Call on Doc. There is now a
Response from CallonDocOct 27, 2025
Hello Lina, My name is Rosh one of the support staff at CallonDoc. Thank you for sharing your feedback — we completely understand your concern. Please rest assured that your personal information, including your ID, is securely protected and only used to verify your identity as part of our standard medical compliance process. We’re sorry to hear you had trouble checking out, we have forwarded this to our internal team and they have sent you a separate email that contains the payment link for your consultation. Please note, that the link expires after 24 hours. Once successfully paid, your consultation will be forwarded to our medical providers for review. If you have any other questions or concerns, feel free to message us anytime: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages ) We appreciate your feedback and the opportunity to improve your experience.
Michelle C.
I get everyone’s frustrations about this particular service. It does take time sometimes to get your prescription but it works. I’ve used this service twice. The latest was yesterday. I put in my initial request around 2 am. Everything was complete around 3 pm. No it wasn’t the 15 mins advertised but I got what I needed.
Response from CallonDocAug 21, 2025
Hi Michelle, My name is Kaye, one of the support staff at CallOnDoc. We’re so glad to hear about your positive experience! It truly brings relief and happiness to our team, who work diligently to assist all patients in a timely manner. While we’re currently upgrading our system to enhance our website and improve the overall patient experience, this has caused some recent delays. We deeply appreciate your patience and understanding during this transition, and we’re grateful for your trust in us. —Kaye, on behalf of the CallOnDoc Team
