Khalil S.
It's was my first time using callondoc
It's was my first time using callondoc, in my experience dealing with medical providers, I think callondoc didn't quite understand what my problem was, they prescribed a medine I mentioned I was already using Secondly the website doesn't take you to speak to a provider, I think the website should be giving you different options. While I did email to request speaking to a medical practitioner, I got a response that I will get a call or text msg if it is deemed necessary. I feel like there is a lot callondoc should improve on. I really wish I can get my refund because I was charged for a prescribed medicin I already use and have been buying over the counter.
Response from CallonDocJun 17, 2022
Good Morning Khalil, thank you for giving us some more insight on your experience. CallonDoc does offer phone consultations where you can speak to a provider, it is available on our consultation selection/home page. Also we'd be happy to prescribe you something else since you do already have the current medication. Please call, text or email or patient support team here for assistance: 214-466-6618 or [email protected], we'd love to turn your experience around and get you the care you need.