CallonDocReviews of callondoc.com

Response from CallonDocMar 30, 2026

Hi Donna, My name is Rosh, one of the support staff here at Call-on-Doc. We're truly sorry for the frustration and disappointment you’ve experienced. We understand your concerns regarding the consultation. Please know that our provider’s recommendation was made with your safety as the top priority, because restarting at a high dose after being off the medication for longer than 1 month can lead to severe health problems. Your request to cancel and receive a refund has been acknowledged and escalated to our billing team for priority handling. Just a heads up, processing may take up to 24 hours due to bank policies, but please be assured that this is actively being worked on. You will receive a confirmation via email as soon as the refund has been completed. We take your feedback seriously and will use it to improve both our communication and service processes moving forward. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocMar 26, 2026

Hello Jeff, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for sharing your feedback. We truly understand your concerns and sincerely apologize for the frustration this experience has caused you. Our service is designed primarily as an asynchronous (message-based) consultation, where a licensed medical provider reviews the information submitted and determines an appropriate treatment plan based on those details. Your concern has been escalated to our medical experts for review. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocMar 23, 2026

Hi Dorothy, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for sharing your experience. We’re truly sorry to hear about your experience and the stress this situation caused, especially given the impact it had on your work. We understand your request for additional recovery time and respect that you know your body and what you need to feel better. We regret that our communication was not clearer from the beginning regarding the limitations of our telemedicine providers. Unfortunately, as a telehealth service, we are limited to medical notes we can provide. We can only provide an excuse note for a maximum of 3 days starting from the date you were under our care. We sincerely apologize for any confusion or mixed messaging this caused. We also understand how frustrating and disappointing this outcome must have been for you. Your experience does not reflect the level of clarity and consistency we aim to provide, and we will be reviewing this internally to help prevent similar situations in the future. We appreciate you bringing this to our attention and are truly sorry for the inconvenience and hardship this caused. If there is anything further we can do to assist or if you would like to discuss this further, please don’t hesitate to reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. Thank you for bringing this to our attention, and again, we’re truly sorry for your experience. We hope to have the chance to serve you better in the future.

Response from CallonDocMar 21, 2026

Hi Elizabeth, My name is Kaye, one of the support staff at CallonDoc. Thank you for taking the time to share your feedback—we’re truly sorry to hear about your experience and understand how stressful this situation must have been, especially while caring for your child and feeling unwell yourself. We’ve taken the time to carefully review your concerns, and an update has been provided through the secure messaging portal to address the matters you raised. Our team aims to follow established clinical guidelines and platform policies, including those related to treatment decisions, documentation requests, and visit inclusions. We understand that expectations may not have aligned in this instance, and we regret any frustration caused during the process. Clear communication and a smooth experience are very important to us, and your feedback plays a key role in helping us improve. If there’s anything further you’d like us to look into, please feel free to reach out through your patient portal (My Account > My Profile > Messages). Our team is here and happy to assist. Thank you again for bringing this to our attention.

Response from CallonDocMar 12, 2026

Hi Paula, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for sharing your experience. We truly understand your concerns and sincerely apologize for any inconvenience caused by recent delays. We’re truly sorry for the frustrating experience you had while trying to get care for your son. We understand how stressful it can be when a child is sick, especially when you are working within limited pharmacy and urgent care hours in a rural area. The delays and back-and-forth during your consultation were not the experience we want for our patients. Our providers sometimes request photos during certain visits to help ensure a safe and accurate assessment, particularly when evaluating throat infections in children. That said, we understand how the request felt inconsistent with your past visits, and we’re sorry that this caused confusion and contributed to delays in your son receiving treatment. We are reviewing this case internally to improve how we communicate requirements and handle time-sensitive situations like this. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback as it helps us improve the care and service we provide to families like yours.

Response from CallonDocMar 12, 2026

Hi Gwen, My name is Rosh, one of the support staff here at Call-on-Doc. Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion you encountered during your consultation. We understand how stressful it can be when your child is not feeling well, and we regret that the process felt unclear and took longer than expected. Please note that most visits are asynchronous (text/form visits). Our providers do reach out to our patients via text, email, or messaging board if the information in the form is not sufficient for the evaluation. Otherwise, an evaluation will be completed and a prescription will be sent to the pharmacy right away. We understand that this may not have been clearly explained beforehand, and we’re sorry for any confusion this caused while you were waiting for updates. We also apologize for the delay in sending your child’s school excuse note and for the repeated requests to confirm the dates. We understand how frustrating that must have been, especially while you were waiting late at night for confirmation. Regarding the medication prescribed, if your selected pharmacy does not currently have it in stock, you may check with other pharmacies in your area to see if they have the medication available. Once you confirm a pharmacy that has the medication in stock, please send us the pharmacy name, full address (including ZIP code), and contact number, and we will be happy to assist with transferring the prescription. If you prefer, you may also let us know and we can ask the provider to review and consider an alternative prescription if appropriate. We also reached out to you through the messaging board in case you need anything further. If you have any other questions or concerns, feel free to message us anytime:  https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve your experience.

Response from CallonDocMar 5, 2026

Hi Andrew, This is Rosh, one of the support staff here at Call-On-Doc. We’re sorry to hear about your frustration and appreciate you bringing this to our attention. When medications are reported as lost, misplaced, or discarded, our team is generally required to follow a standard safety policy that requires a new consultation before issuing additional prescriptions. This policy is in place to ensure that any medication requests are reviewed by a licensed medical provider and remain medically appropriate. In your case, once your concern was escalated to our medical provider for review, they were able to approve a courtesy replacement prescription, and the rx was resent to your pharmacy the same day so you could continue your treatment without interruption. We understand the situation was frustrating, especially while you were trying to resolve the missing medication, and we apologize that the process felt unclear or delayed. Your feedback is important and helps us continue improving how we communicate options to patients in situations like this. If there is anything further we can assist you with, please don’t hesitate to reach out to our support team.

Response from CallonDocMar 2, 2026

Hello AW, This is Rosh, one of the support staff here at Call-On-Doc. Thank you for taking the time to share your experience. I want to sincerely apologize for the frustration and disappointment you encountered during your recent visit. We understand that our advertised response time set an expectation, and we are truly sorry that your consultation did not meet that standard. An 8-hour delay—especially when you were expecting a 1–2 hour turnaround—is not the experience we aim to provide. I also apologize for the lack of direct communication with a provider and for any confusion surrounding the clinical review process. While eligibility for GLP-1 medications is determined based on medical guidelines and provider discretion, we understand how frustrating it must have felt not to have the opportunity to discuss your qualifying BMI and weight-related condition more thoroughly. Regarding the pharmacy recommendation, I’m sorry if this came across as pushy or misleading. Our intent is never to steer patients in a direction that feels uncomfortable or contrary to their request. Your preference for where a prescription is sent should always be respected when clinically appropriate. We also regret that you did not receive a follow-up response after submitting feedback. That is not reflective of the level of care and accountability we strive to provide. Your experience highlights areas where we clearly need to improve—particularly around communication, response times, and clarity in our process. We truly appreciate you bringing this to our attention. If you are open to it, we would welcome the opportunity to review your case again and address your concerns directly. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We are genuinely sorry that your experience did not reflect the standards we work hard to uphold. Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future. --------------------------------- Hello A W, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear that this experience left you feeling unheard — that is never the impression we want to give. When we saw your review, we responded promptly and used Trustpilot’s “Request More Information” option so we could securely gather the details needed to locate and review your account. Because reviews only display limited information, we’re unable to access a patient record without additional identifying details for privacy and security reasons. At this time, we have not yet received the requested information, which has prevented us from fully investigating your concern. Our intention was never to imply that you were not a patient, and we sincerely apologize if our effort to clarify came across that way. We genuinely care about transparency and timely communication, and we remain more than willing to review your case thoroughly. If you’re open to it, please respond to our request through Trustpilot or message us directly through your patient portal (My Account > My Profile > Messages), and we’ll prioritize your case right away. We truly wish you the best and appreciate your feedback, as it helps us continue improving.