CallonDocReviews of callondoc.com

I want so badly to give positive feedback but I just can't. I loved the idea of telehealth and this was rated one of the best. However, when my prescription came through, I couldn't lay hands on it due to the dosage being wrong for the medication prescribed. That happens. Human error. After I tried all routes to get a hold of somebody to just talk to the pharmacists, and after hearing that the line that is supposed to be dedicated to pharmacists for this purpose suggested she TEXT, I was done. I lost $40 on what should have been an easy fix. Luckily, I found a service that is 100% covered by my insurance and was able to have a new correct prescription sent over by a doctor I actually spoke with on the phone. I wish our money were refundable but I suppose it is only fair seeing as there was a doctor involved somewhere along this frustrating line who still needs payment for their service.

They prescribed me a medication knowing it requires a prior authorization in order for it to be cover by insurance. And yet they refused to tell me this upfront and refused to complete the quick online form my insurance requested for coverage. And on top of that, the response was that the insurance won't allow them to do the authorization- even when the request came directly from the insurance. So I am out of my money for the consultation and can not get the medication.

First of all took over 2hrs for first response, requesting pix. Took another 4hrs for them to diagnose, and didn’t even do that right. Never took the time to read writings and boxes I check for original reasons I was here to start with. Over all bad experience

Waited 5 hours after consultation to finally get a prescription. Email feature on website doesn't work, callback function doesn't work, when you call customer service nobody answers the phone, and you are left to text a number where every reply takes about 20 minutes. Horrible service!

Do not use this site I made a purchase for medication and when I got to pharmacy I had to pay again

Not the best experience. They sent the wrong prescription to the wrong pharmacy then sent the correct prescription to a pharmacy that couldn’t provide it. Just overall an aggravating waste of time/

Horrible process. Took 2 weeks to get what I paid for. Had to email them at every step to get them to do anything. Scripts were put through incorrectly twice. Finally got everything but it was ridiculously tedious and badly organized. Will never use again.

What help did I get? I filled out information online, paid $50 for three months consultation and then got an email stating my prescription was called in to some place I don’t know and I am not even sure what to do next. I don’t think helpful was the intent. T I think taking my money was the intent.