CallonDocReviews of callondoc.com

Long wait. Will not reply to messages in a timely manner. I paid this morning and 6 hours later still waiting for my issue to be resolved. I don't want the med, they gave me the wrong dosage on the most important one. Update. They increased the strength of the medication that I needed and sent a detailed email addressing the issue so I changed my 1 star rating to three stars and deleted several of the derogatory statements that I made about their customer service. I would advise anyone using them to be detailed about symptoms and specific about the medication strength and dosage desired/expected to treat illness. I could have saved myself and Callondoc time and frustration by being direct and specific about the medication strength and dosage I desired/expected.

They prescribed a low dose med that has never worked for me in the past. I gave two other options but they wouldn’t listen. Pharmacy never received the low dose prescription or any prescription. It takes hours and hours for customer service to respond and when they do it’s unhelpful. The appt was last night at 11 pm and here I am 14 hours later out $39.99, still sick, no prescription. UPDATE: 36 hours later I have a prescription. Big hassle! Won’t use them again. They are likely way understaffed. I’ll never know the source of their issue but it’s resolved.

The first prescriptions went through quickly and without issue, but I'm on the subscription plan and the two times that my refills were due were delayed causing me to be without meds for a couple of days. Their excuse this time is that they have an abundance of patient requests right now. As a subscriber, I would think that they could plan ahead to get me my meds on time.

Question: when I pay the 40$ for the script do I still need to pay for the medication once I get to the pharmacy?

Easy to Understand And Get. But the Pharamacy told me My State (NC) Doesn’t Cover Call on Doc for my Insurance. So I Had to Pay Out of Pocket. Which was fine because I Needed it. But would’ve liked to Know that Sooner.

I used Callondoc when I got the newest strain of Covid. The app was easy enough to navigate and complete the pre-screening. I think they are contracted with certain pharmacies though bc I had to use Walgreens instead of my usual pharm and Walgreens has always been a nightmare for me. I had to reach out to Callondoc 2 more times to get the rx pushed back through bc it took almost 4 hours and it was on a Fri right before a holiday.

The initial service was easy and quick. Though the prescription was extremely expensive Walgreens was able to knock the price down. Unfortunately, they provided a topical and not an oral pill and I reached out twice to see if they could switch the prescription and they just ignored my requests.

There was no consultation between me and the medical staff, and my prescription didn’t send to the pharmacy. Currently working on getting the prescription part sent.