CallonDocReviews of callondoc.com

They were quick to write the initial prescription. However, I had to argue with them to send the refill scripts I had already paid for. I had to send screenshots of the receipt, that they sent me, 3 times before they acknowledged that I had paid for refills. I know everyone makes mistakes but they could have just looked at their own records before they sent me the third or fourth email (with bold letters) accusing me of lying. If you use this telemedicine company, I'd advise you use it for only one month.

My husband had a lot of trouble applying promo codes that were valid and others that were active were expired in their backend but not on the front end. After many tries, he gave up and had to pay full price and see if customer service would append the code later on. After speaking to customer service it is possible to apply the code. He was given a code and an associate said he wasn’t able to use it because we already paid. Conflicting information and I have a promo code now on hand that I cannot use. And as an educator I used the promo code with $20 off only to be told that’s expired. I provided the team with the right promo code and now they are saying use it for next time. I won’t be using it next time, and would like this applied to my order since I already have the code in hand.

Yeaaa I’m done with this site. The 1st time i used them they took forever. Rather than sending all their questions at once its individual w/ huge time frame gaps through email and through text. You can’t just stick with one person. Its 20 diff people helping one patient. No wonder they’re so backed up. The 2 hour guarantee is FALSE. 1st time was about 4 hours and the second time 5!!! Like that defeats the whole purpose of going in person to a doctor’s office & plus they rob your time for any hopes of a plan B. The idea is great but they all seem a little unorganized. With this type of service you guys should NOT be taking people’s money first.

Callondoc got my case reviewed within 1.5 hours which was reasonable, but they have not sent over my prescription another 1.5 hours later. If they don't have it in another 1.5 hours (4.5 hours total), I will be forced to consult another online medical provider.

STAY AWAY!!!🤬 At 10am I paid for service. Shortly after (like 45minutes) the doctor made a treatment plan. The plan could not be downloaded. It was an empty file. So I texted, I called, I emailed….NOTHING! 10 hours later, still nothing! These people (other than the doctors) are just useless…a scam as people have said. The doctors do their part but apparently whoever is supposed to send the prescriptions or reply to questions or help customers figure out how to see their treatment plans, well they are asleep or gone. This site is USELESS-junk-waste of time and money! I needed my prescription for a skin condition…the doctor diagnosed it so why am I still waiting!?!? I am in pain and I need to start treatment immediately. This site is just a bunch of jerks!!!!! STAY AWAY

This is James' wife Constance. I am leaving this review on here under his name because I don't have a Trustpilot profile of my own. I paid $79.99 for a 90 day prescription with 1 refill for a total of 6 months. I only received a 90 day prescription with NO refills so I was cheated out of 90 days. I would like a refund or to be given my additional 90 day refill.

I typed a very specific question/request in the box that was for exactly that and the Doctor didn't address it in any way. Something as simple as "NO" would've been fine. At least he'd have addressed it. They do NOT file insurance so that's terrible. The worst part is even though they asked what state I'm in they DID NOT GIVE ME A DOCTOR LICENSED IN MY STATE so I couldn't use my insurance to get the $36 medication either. These are things that should be considered by any entity dealing with patient care. I doubt very seriously if I would use this service again.

Poor. While the prescription was sent out promptly, it did not provide the pharmacy all the info they needed. They tried multiple times to call callondoc, left multiple messages, and they never responded. Eventually they gave up but it took all day before I could get my prescription. Would not recommend