CallonDocReviews of callondoc.com

Response from CallonDocMay 14, 2026

Hi Joe, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration and inconvenience you experienced during your prescription refill process. We understand how upsetting it is to have repeated errors occur, especially with something as important and routine as your medication. You should not have had to repeat information or deal with mistakes regarding your records and pharmacy details. We take your concerns seriously, and this experience does not reflect the level of care and attention we strive to provide. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocMay 11, 2026

Hello Brad, This is Rosh, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your experience and understand how frustrating it must have been to feel that your concerns were not fully addressed, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocMay 11, 2026

Dear Cheston, My name is Marvin, and I’m part of the support team at Call-On-Doc. We’ve been reaching out because your experience matters to us. While we’re pleased that your visit has been completed, we would truly love to hear your thoughts—your feedback helps us refine our services and provide even better care. We’re always striving to improve, and your input can make a real difference. If there’s anything we can do to better support you, please let us know—we value your voice and want to ensure we exceed your expectations. If you still need assistance, we’re here for you! You can continue the conversation at the link below: https://www.callondoc.com/en/chat-supports Thank you for being a part of our community—we truly appreciate your time and feedback!

Response from CallonDocApr 24, 2026

Hi dcmiller8, My name is Kaye, one of the support staff at CallonDoc. I’m really sorry to hear about your experience and the frustration you’ve gone through — especially with the refill process and repeated questions. That’s certainly not the kind of experience we want for our patients. We understand how time-consuming it can feel to re-enter information, particularly when you’ve already provided it before. The reason our system requires a new visit and updated responses—even for refills—is to ensure that all medical information, current medications, and health details are accurate and up to date at the time of each request. This helps our providers make safe and appropriate prescribing decisions based on your most recent condition. That said, delays and inconsistent guidance from different teams are not acceptable, and we sincerely apologize for any confusion or inconvenience this has caused. We’d really like the opportunity to review your account further and see what may have contributed to the delays you experienced. At the moment, we were unable to locate your account using the available information. We’ve sent a request asking for a few more details so we can investigate this properly. You may also reach out to us directly through your patient portal (My Account > My Profile > Messages), or via our support channel here: https://www.callondoc.com/en/chat-supports We appreciate your feedback—it helps us identify areas where we need to improve, especially when it comes to user experience and consistency in communication. We’d truly like to make this right for you. Warm regards, Kaye CallonDoc Support Team

Response from CallonDocApr 23, 2026

Hi User, My name is Kaye, one of the support staff at CallonDoc. I’m really sorry to hear about your experience and the frustration this has caused. We understand how concerning it must feel, especially when expectations around your subscription plan and services were not met. We’ve made an effort to locate your account using the information available in your review, but unfortunately, we were unable to find a matching profile at this time. We’d truly like to look into this further, review what happened, and provide you with clear answers and assistance regarding your concern about the Advantage plan and mental health visits. We also understand your feedback regarding response times and the back-and-forth communication. That’s certainly not the experience we want for our patients, and we appreciate you bringing this to our attention so we can continue improving. At your convenience, please reply to us with additional details so we can locate your account, or reach out directly through our secure messaging portal: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll be more than happy to assist you further and escalate this appropriately. Thank you for your patience, and we look forward to resolving this for you.

Response from CallonDocApr 17, 2026

Hello M CR, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience, and we understand how frustrating this situation must have been—especially when it involves something as important as updating your personal information and managing your subscription. We take concerns like this very seriously, and what you described is not the experience we want for our patients. We sincerely apologize for any confusion or miscommunication regarding your name change request. Our goal is always to ensure account security while also handling updates like these with care and understanding. At this time, we were unable to locate your account based on the information provided in your review. We’ve reached out to request a few additional details so we can properly review your case, assist with your cancellation request, and make sure everything is resolved as quickly as possible. We also want to make this right for you. Please feel free to contact us directly through your patient portal (My Account > My Profile > Messages) or via our support link: https://www.callondoc.com/en/chat-supports so we can assist you further. We appreciate your patience and the opportunity to help resolve this. -KB

Response from CallonDocApr 17, 2026

Hello Nikki, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it can feel when there are issues with submitted information, and we sincerely apologize if our process came across as inflexible. Our goal is always to ensure patient safety and accuracy, which sometimes requires us to follow specific guidelines when reviewing requests. That said, we absolutely want to help find a resolution for you. At the moment, we’re unable to locate your account with the details provided. We’ve reached out to gather a bit more information so we can review your case thoroughly and assist you further. You may also contact us directly through your patient portal (My Account > My Profile > Messages) or via our support team here: https://www.callondoc.com/en/chat-supports We’d really appreciate the opportunity to make this right for you. Please don’t hesitate to reach out—we’re here to help. Thank you, Kaye CallonDoc Support Team

Response from CallonDocApr 4, 2026

Hi there (gota a real dr), My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience and the frustration this has caused. Patient safety is extremely important to us, especially when it comes to allergies and prescribed medications. Our providers rely on the medical information submitted during the consultation, including any listed allergies, to make appropriate treatment decisions. That said, what you described is concerning, and we would genuinely like the opportunity to review this further. Unfortunately, we were unable to locate your account using the information available in this review. We recommend contacting us through the messaging board so our medical team can review your case in detail and provide appropriate assistance. You may reach us via your patient portal (My Account > My Profile > Messages) or through this link: https://www.callondoc.com/en/chat-supports We take feedback like this seriously and want to ensure your concerns are properly addressed. We’re here to help and would appreciate the chance to make this right. -KB