Madonna D.
Did not receive treatment
I went online last week and made an appointment for the online treatment with a doctor. I waited the time stared and was asked for another picture which I sent. I waited for over another hour and called customer service. The representative told me it was being reviewed and she would make sure to follow up with the doctor. I waited a total of 4 hours and never received a response for treatment. I then called customer service again to see what the issue was and she said it would be sent over to the night staff! I then told her to forget it and I wanted a refund. I was told ok and she would send the information to the billing department. I called again two days later and was told it would take 3 to 7 days for the refund to process. It has been 7 days so I contacted customer service again and I was told the system stated a prescription was ordered for me which I never received an email about nor did anyone inform me that a doctor reviewed my paperwork after the last one didn’t respond back. I feel like I’m getting the run around and I just want my money back because I paid and did not receive any treatment.
Response from CallonDocApr 11, 2022
Hi there Madonna, my sincere apologies for the trouble you have gone through. I can tell you we are not "giving you the run around," and I will make sure that this is taken care of. I'd like to see what else I can do to turn this experience around for you and if you still need care, I'd love to help get that set up with no costs for your visit. Please email me directly at [email protected] so I can keep your information private. Thank you.