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CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Luis C.
Having trouble getting my prescription
Response from CallonDocMay 11, 2022
Hi Luis, thank you for letting us know more about your experience. Our patient support is available 24/7 by call or text at 214-466-6618 or email at [email protected]. We would like to make sure you get the care you need as well as be able to pick up your prescription.
Michael S.
All BS! They are FAKE, TAKE YOUR MONEY. BEWARE IF THIS SUTE! I HAVE FILED FRAUD CHARGES.
Response from CallonDocMay 5, 2022
UPDATE: Michael, we followed up with patient support to make sure we got ahold of you to make this right. We also confirmed that you were refunded for your visit since you were unhappy with the service. Hope you have a wonderful rest of your day and if you ever need anything, we are here to help you. -------------------- Hi Michael, I am sorry that you're having such a poor experience. We'd love to help support you in any way we can. I will pass these notes on to our patient support team, please call or text them at 214-466-6618 or email [email protected] so we can better assist you.
jerry del C.
No answer. No Support. Pharmacy listed are Out of Business.. Bad experience for being my first time..
Response from CallonDocMay 4, 2022
**UPDATE: Jerry, we received your email to change pharmacies and have done so. We have also tried calling you to follow up with you. If you still need care or support please feel free to email or call us back. ------------------------- Good Morning Jerry, I am sorry you've not had a great experience with our services. Please note this is not usual for us and we'd like to make sure you're taken care of. Our patient support is available 24/7 and would be happy to get your prescription sent to another pharmacy, we'd also be happy to expedite this so you can pick it up asap. You can reach us by call or text to 214-466-6618 or email [email protected]. We really want to turn this into a great experience, I have also notified patient support about this and that you will be reaching out.
Sue
It took too long, hours for a response and there were suggestions of treatment nor prescribed or recommend pain medicine. My pain was at level 10 and I got my own pain medicine and had to research for at home treatments as gargling with salt and so on.
Response from CallonDocMay 3, 2022
Sue, thank you for letting us know more about your experience. Rest assured we'd like to make this better and are happy to connect with you to go over a treatment plan and anything else you'd like to discuss. If you're ever in severe pain and need pain relief we can also help you with that as well as expedite the process to get what you need for relief. Please call or text 214-466-6618 or email [email protected] so we can look into this and assist you.
Alexa W.
This place is a scam. They took 100 dollars and did not provide any services.
Response from CallonDocApr 26, 2022
Hi Alexa, I'm sorry you have had trouble using our services but we'd like to make this right and turn your experience around. Our patient support is available 24/7 and can be reached by call or text at 214-466-6618 or email [email protected]. We want to make sure you get you the care you need.
Rebekah P.
This was my first time trying an online doctor and 12 hours later I'm still trying to communicate with anyone there. They do not do video chat, I had sent pictures that I don't know the outcome of and have not been given a time frame for any communication between anyone. In my opinion, they stole my money and it's a scam. I'm going to see an in-person doctor later today. ONLINE DOCTORS are not REAL it all ROBOTS. Just go see a real doctor that you can actually talk to. NEVER AGAIN!! Update: They have made a reply to this review asking for my phone number but have not given me any way to give to them. It's to make them look like a real company but there is no real way to communicate with them no email, no phone numbers. I should have looked for that before paying but these reviews made me think this was a legit company. I take full responsibility for being so naive but I will not be fooled again.
Response from CallonDocApr 21, 2022
Hi there Rebekah, I am reaching out to try and get ahold of you. We are operated by real doctors and would like to make sure that you get the care you need. In the future, video consultations are available as well as phone consultations, you can select that when you begin your visit. I do not want you to have to put your personal information out here for others to see, please email me a good number and time we can call you: [email protected] or you can call/text our patient support number 24/7 at 214-466-6618. We would love to help you and make this a good experience. I will keep my eye out for a response so we can connect.
Matthew G.
Not from USA; Owned by INDIA.
Response from CallonDocApr 19, 2022
Hi there Matthew, thank you for your comment. CallonDoc headquarters are in Dallas, Texas and we only treat in the Unites States where all of our doctors are licensed. If you ever need care we can help you 24/7 in America. If we can answer any other questions please feel free to reach out by call/text or email: 214-466-6618 or [email protected].
GM
I have been trying to get my prescription order resolved for 3 weeks. People call me who cannot help at all. Never hear from the doctor. There is one doctor who is the absolute worst. Dr. Vasudsa Kaushik, just makes decisions without ever contacting your doctors or you. Not certain where he has his medical degree from, but it should be revoked.
Response from CallonDocApr 19, 2022
Hi GM, we're sorry you're not having a good experience, but we'd like to help turn this around and make sure you're taken care of. Our patient support is available 24/7 by call and text or email: 214-466-6618/[email protected]. If you are still not able to get the help you need, please feel free to email me personally so I can get this resolved for you: [email protected].
