Daniel
No prescriptions were made,
No prescriptions were made, No answers from anyone I reached out to. I paid $40 for NOTHING!!!!

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CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Daniel
No prescriptions were made, No answers from anyone I reached out to. I paid $40 for NOTHING!!!!
Sam
Do not trust this company they will take your money and run! Customer Service is a nightmare cannot get a hold of anyone.
Response from CallonDocJun 1, 2022
Good morning Sam, thank you for letting us know more about your experience, we'd be happy to turn this around and make sure you get the care and treatment you need. Our patient support is available 24/7 by call, text or email: 214-466-6618 or [email protected], however since you have had issues connecting with them, you can also email me directly so I can better assist you at [email protected]. I will keep an eye out for your email so I can make sure to get this expedited for you.
Alice W.
Processing your money and making acct is fast and easy. However 8 hours later still no review or rx. Finally requested refund as It was going to be to late to even get rx.
Response from CallonDocMay 31, 2022
Good Morning Alice, thank you for letting us know a bit more about your experience and we are sorry to you had longer than usual turnaround time. We'd be happy to look into this for you as well as expedite your Rx if you still have not been able to pick it up. Please contact patient support by call, text or email at: 214-466-6618 or [email protected].
Charles Reeves I.
The prescibing physician did not prescribe the Ciprofloxacin 500 mg tablets that I have requested on this treatment regime as well as other consultations previously. Even though this medication was not on the list of available site antibiotics. I requested it Ciprofloxacin because it always works better for my beginning lower respiratory tract infections which always start in my right bronchi and got it prescribed previously. I also have no potassium deficiency and take potassium supplements daily. Therefore please refund my $39 fee as it also took over 7.5 hours for a response. C.R.Reeves II, MSB,MSN,BSPH,APN, retired
Response from CallonDocMay 31, 2022
Good Morning Charles, thank you for letting us know a bit more about your experience. We'd be happy to help make sure you get the care you need as well as look into the medication you are requesting. Please contact patient support by call, text or email at: 214-466-6618 or [email protected].
Eli
I used CallonDoc last year and must admit it was a wonderful experience. I used them again this year to get 4 refills of meds I'm already on. They filled 3 right away and requested kidney tests for the last one which I already had and sent to them. They came back and said they have the information they need now. They I started getting endless emails about how they're waiting to receive something from me. I texted and call and took a picture of the email correspondence. I finally got hold of them and they said the medical professional will call me between 3-5 that day. No call. I followed up again, and they kept saying they have escalated the issue, in the meantime I as running low on my meds and told them that I will run out in 4 days. No response. Tried calling the day before I ran out and now their service says I can't reach their number. I called and texted on multiple occasions: same result, no answer on text and phone number is unreachable. I finally called them from a friend's number and sure enough got hold of someone. So I explained the situation. I am now out of meds. She said she will escalate it. I said that has been the story for the past 2 weeks, what makes me believe it will change. She assured one someone will get back to me with 24 hours. Of course, nothing. Now I'm without my meds for over a week (I ended up going to minute clinic and paid an extra 140 for the visit so I can get my meds). Final thought: Careless, uncaring, and down right lying thieves. I will be filing a dispute with my VISA. NEVER AGAIN.
Response from CallonDocMay 23, 2022
Hello! We are sorry to hear this negative experience. Please email us with the email address associated with your form at [email protected] to be further assisted with this issue.
Terri Von N.
This was a horrible experience. They called in the wrong medication and would not fix it. Each time I emailed them they would send back an automated message and would ignore me. I'm going to try to get my money back.
Response from CallonDocMay 23, 2022
Good Morning Terri, we'd love to help you get this sorted. Can you please email us your contact information (email associated with your account/DOB/phone number) so we can get this taken care of? You can send this to [email protected], and we will make sure to get you the support and treatment you need.
Okey N.
The provider gave me a medication that didn’t help with my symptoms. I had to go to the hospital to get proper treatment.
Response from CallonDocMay 16, 2022
Hi there Okey, thank you for letting us know more about your experience. Please note that every CallonDoc visit comes with a free follow-up just for this reason. If the treatment prescribed is not helping, we'd be happy to prescribe you something else without charge. Please reach our patient support so we can make this right for you. We are available by call or text 24/7 at 214-466-6618 or email at [email protected].
Jarod C.
Only 1 of my prescriptions was filled out of the 2.
Response from CallonDocMay 16, 2022
Good Morning Jarod, We'd be happy to help you with this, please contact our patient support by call or text at 214-466-6618 or email [email protected]. We will make sure to get you the prescription you need asap.