CallonDocReviews of callondoc.com

Response from CallonDocJun 30, 2022

Hi there DB, our patient support is available by call, text and email 24/7 and our social media messages are monitored for support. We would like to further look into this so we can better assist and resolve. You can message us directly: 214-466-6618 or email [email protected] so we can look up your patient information securely and provide support.

Response from CallonDocJun 27, 2022

Good Morning JMC, We would really like to connect with you, can you please email your email address and DOB to [email protected] so we can contact you? I do not have enough information from your trustpilot name to be able to get in touch with you. ________________________________________________________________ Hi JMC, it seems as though you were frustrated with the type of consultation that you selected. CallonDoc offers a variety of ways for patients to connect with medical providers including asynchronous (form), phone, and video consultations. For the future I would recommend another type of consultation, however we are happy to connect with you and answer any questions you may have. Our patient support is available by call, text and email at: 214-466-6618 or [email protected].

Response from CallonDocJun 27, 2022

We are sorry you had a negative experience. Please email us at [email protected] with the email associated with your form so we can further assist you.

Response from CallonDocJun 22, 2022

Hi Brady, thank you for giving us some more insight on your experience and we're sorry you're having trouble getting care. Most of our consultations are asynchronous unless you specifically choose a phone visit. If you have completed a consultation already and would like to speak with our patient support, they are available by call, text or email at: 214-466-6618 or [email protected]. Please reach out so we can assist you and get you the treatment you need.

Response from CallonDocJun 20, 2022

Hi Kelly, thank you for giving us some more insight on your experience and we'd like to apologize for your consultation so far as this is not normal, especially for pediatrics. Please send us an email at [email protected] so we can get some more information and connect you with a provider ASAP!

Response from CallonDocJun 20, 2022

Good Morning Vera, thank you for giving us some more insight on your experience, however our refund policy states that if we cannot treat you, we will refund you. You were issued a prescription from one of our providers to your pharmacy, this is why we did not refund. If you have any other questions or concerns, please contact our patient support team by call, text or email at: 214-466-6618 or [email protected].

Response from CallonDocJun 17, 2022

Good Afternoon Guodong, thank you for letting us know more about your experience. We'd like to make sure you get the care that you need, please connect with us by call, text or email at: 214-466-6618 or [email protected] so we can look into this and get treatment expedited if you qualify for Paxlovid. We always ask for email and DOB as that's how we can look into your account details. Here to help you and get you the care you need.

Response from CallonDocJun 15, 2022

Good Afternoon KMS, it seems like you've contacted patient support for a refund. Please note that this does take time to process and should be available to you within 3-5 days. If we can help you with anything else or answer any questions please let us know. Have a great rest of your day. _______________________________ KMS-please connect with us so we can look into this and help you or leave us your contact details here as we want to help you. We have a policy that if we cannot treat you, you are entitled to a refund. Our patient support can look into your account and go over everything with you: 214-466-6618 or [email protected]. ___________________________________ Good Morning KMS, I'm sorry that you had a poor experience getting care, we'd love to look into this for you as it is our core mission to provide easily accessible and affordable healthcare (why our prices are less than most people's co-pays). We would never deny a patient medication unless they did not qualify for it-many if not most of our patients do not have insurance. Please connect with us so we can better help you. You can reach our patient support by call, text or email here: 214-466-6618 or [email protected].